Senior Travel Manager – Sydney

A List Travel Group; Sydney; Presencial; AUD 75 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dining & hotel discounts

Movie tickets discounts

Seasonal perks

Career advancement

Parental leave & volunteering

Resumo da oferta

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, operating across Australia, New Zealand and Singapore. We are seeking a hands-on Night Manager on Duty to oversee operations, ensure security, and deliver exceptional guest experiences.

You will lead the night team, perform the night audit, and collaborate with Housekeeping, Reservations and Maintenance to fulfil guest needs while maintaining WHS and policy standards. Elevate service with ownership and urgency.

Qualificações

• Experience in front office or overnight hotel operations as manager on duty.
• Strong guest service and problem-resolution skills.
• Proficient in front office systems and night audit processes.
• Experience in posting revenue, balancing payments and identifying discrepancies.
• Excellent communication and leadership abilities.
• Knowledge of WHS guidelines and hotel operations.

Responsabilidades

• Oversee and manage all hotel operations during the night shift, ensuring safety, service standards, and smooth coordination.
• Deliver exceptional guest service including check-ins/outs and responding to concerns.
• Complete the night audit process, post and balance revenue with proper documentation.
• Supervise night team, ensuring performance standards and policy adherence.
• Collaborate with Housekeeping, Reservations and Maintenance to prepare and deliver rooms and guest needs.
• Maintain readiness by completing opening/closing duties and protecting equipment.
• Handle guest comments and complaints with tact and urgency, escalating when needed.
• Respond to guest messages and special requests promptly and follow up.

Conhecimentos

Front office experience

Overnight operations

Guest service

Night audit

Financial reconciliation

Leadership

WH&S knowledge

Communication

PMS software

Ferramentas

Front office systems

Hotel PMS software

Descrição da oferta de emprego

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, work health & safety, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check‑ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.
• Handle guest comments and complaints with tact, urgency and genuine care, escalating pertinent feedback to management.
• Action guest messages and special requests promptly, coordinating with relevant departments and following up until fulfilled.

What You’ll Bring

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.
• Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
• Well‑developed communication and leadership skills, supervising night staff and maintaining effective inter‑departmental collaboration.
• Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.

How You Work

• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.