Senior Transformation Lead, AI-Enabled Process Improvement

Telstra Corporation; Australia; Remote; AUD 140,000 - 190,000; Full time

Job summary

Telstra is seeking a Process and Business Improvement Consultant Senior Lead to drive data-driven operational improvements across telecommunications value streams. You will lead problem framing, analysis, and end-to-end process redesign in collaboration with senior leaders across multiple business areas.

A strong focus on AI-enabled solutions and scalable benefits is required. You will apply Lean Six Sigma, data analytics, and structured problem-solving to uncover root causes and embed

Qualifications

• Proven consulting background with cross-functional problem solving.
• Ability to interpret complex data and translate into actionable insights.
• Experience influencing executive stakeholders and securing buy-in.

Responsibilities

• Lead problem framing and hypothesis-driven analysis for complex challenges.
• Apply process intelligence and Lean Six Sigma to identify root causes.
• Facilitate workshops with senior stakeholders to align on definitions and decisions.
• Translate analyses into executive-ready narratives and business cases.
• Lead end-to-end process redesign and measure benefits at scale.
• Identify opportunities for automation, digitisation, and AI-enabled improvements.

Skills

Lean Six Sigma

Data analytics

Stakeholder management

Process redesign

AI and GenAI awareness

Tools

Power BI

Signavio

SQL

Job description

Telstra is seeking a Process and Business Improvement Consultant Senior Lead to drive data-driven operational improvements across telecommunications value streams. You will lead problem framing, analysis, and end-to-end process redesign in collaboration with senior leaders across multiple business areas.

A strong focus on AI-enabled solutions and scalable benefits is required. You will apply Lean Six Sigma, data analytics, and structured problem-solving to uncover root causes and embed