Senior Lead, AI-Enabled Process Improvement

Telstra Corporation; City of Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Telstra is seeking a Process and Business Improvement Senior Lead to drive data-driven, AI-enabled transformation across telecommunications value streams. You will lead end-to-end redesigns, run senior workshops, and translate analytics into executive recommendations that improve customer experience, reliability and cost efficiency.

You’ll champion Lean Six Sigma, DMAIC and advanced process intelligence, partner with cross-functional teams, and mentor the CoE in problem-solving and scalable

Qualifications

• Proven consulting background with cross-functional problem solving.
• Ability to influence senior stakeholders and secure executive buy-in.
• Strong analytical skills to translate data into insights.
• Experience using Lean Six Sigma, DMAIC or equivalent.
• Experience redesigning processes at scale with AI/digitisation.

Responsibilities

• Lead problem framing and hypothesis-driven analysis on complex challenges.
• Apply process intelligence and structured problem solving to identify levers for impact.
• Facilitate senior, cross-functional workshops to align on decisions.
• Translate analyses into executive-ready business cases and recommendations.
• Lead end-to-end process redesign and embed sustainable change.
• Identify opportunities to apply automation and AI to workflows.

Skills

Consulting experience

Stakeholder management

Advanced analytical skills

Executive storytelling

Problem solving

Cross-functional leadership

Education

Lean Six Sigma Black Belt

Human-Centred Design

Process intelligence tooling exposure

Tools

Power BI

SQL

Signavio

Job description

Telstra is seeking a Process and Business Improvement Senior Lead to drive data-driven, AI-enabled transformation across telecommunications value streams. You will lead end-to-end redesigns, run senior workshops, and translate analytics into executive recommendations that improve customer experience, reliability and cost efficiency.

You’ll champion Lean Six Sigma, DMAIC and advanced process intelligence, partner with cross-functional teams, and mentor the CoE in problem-solving and scalable