Senior Lead, AI-Driven Process & Business Improvement

telstra

Australia

On-site

AUD 160,000 - 190,000

Full time

3 days ago

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Job summary

Telstra is seeking a Process and Business Improvement Senior Lead to drive data-driven operational improvements across telecommunications value streams. You will apply process intelligence, analytics and structured problem-solving to deliver measurable outcomes in customer experience, service reliability, cost efficiency, and revenue protection.

The role partners with senior leaders across Network, Customer, Digital, Technology, and Operational areas to identify performance issues, uncover root

Qualifications

Proven consulting background with experience solving complex problems.
Strong analytical and data interpretation to drive decisions.
Excellent storytelling and senior stakeholder influence skills.

Responsibilities

Lead problem framing and hypothesis-driven analysis for complex challenges.
Apply process intelligence and Lean Six Sigma methods to identify root causes.
Facilitate senior workshops to align stakeholders and decisions.
Translate analyses into executive-ready narratives and business cases.
Lead end-to-end process redesign and sustainable change delivery.
Identify opportunities to use automation, digitisation and AI to enhance delivery.

Skills

Consulting

Stakeholder management

Analytical thinking

Data-driven problem solving

Communication skills

Facilitation

AI concepts understanding

Tools

Power BI

Signavio

SQL

Copilot Studio

Excel

Job description

The role partners with senior leaders across Network, Customer, Digital, Technology, and Operational areas to identify performance issues, uncover root

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