Ticketing and Systems Manager

Australian Chamber Orchestra; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Australian Chamber Orchestra seeks a proficient Tessitura expert to unite box office operations with back-end systems and customer service. You will manage Tessitura access, training and support, oversee upgrades and integrations, and provide performance insights to guide campaigns and revenue strategies.

Ideal candidates will have extensive Tessitura experience, strong problem-solving abilities, and excellent communication with internal and external stakeholders.

Qualifications

• Extensive experience working with Tessitura in a multi-channel Box Office or similar environment.
• Knowledge of Tessitura v16 is essential.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Manage Tessitura access, training and support across the business
• Oversee upgrades, developments and integrations with technology partners
• Keep Head of Customer Experience & Ticketing informed on system performance and day-to-day operations
• Support Marketing with sales data and insights for campaigns and audience development

Skills

Tessitura experience

Customer service

Training & support

Data insights

Stakeholder collaboration

Job description

This position is a key role in the Box Office team that bridges back-end ticketing systems and operations with exceptional customer service. As the ACO's primary Tessitura expert, the role manages Tessitura access, training and support across the business and is responsible for upgrades, developments and integrations, working closely with ACO's technology and infrastructure partners. As a key set of eyes and ears for the Head of Customer Experience & Ticketing, the role keeps them informed on system performance and day-to-day operational matters and supports the wider Marketing team with sales data and sights that inform campaigns and audience development strategies.

Key responsibilities

Manage Tessitura access, training and support across the business

Oversee upgrades, developments and integrations with technology and infrastructure partners

Keep Head of Customer Experience & Ticketing informed on system performance and day-to-day operational matters

Support the wider Marketing team with sales data and insights that inform campaigns and audience development strategies

About you

Extensive experience working with Tessitura in a multi-channel Box Office, within a customer focused organisation; knowledge on v16 essential

Advanced problem-solving skills and working knowledge of ticketing systems

Comfortable learning and embracing new technologies and platforms

Excellent sales and communication skills and the ability to work with internal and external stakeholders to optimise revenue

High level of accuracy and attention to detail

Excellent time management skills with the ability to manage multiple projects with different, and sometimes competing, deadlines

A kind, collaborative, team player who does not compromise on personal responsibility

Enthusiasm, initiative and self-motivation

About us

Led by its charismatic Artistic Director, Richard Tognetti AO, the Australian Chamber Orchestra is Australia's most dynamic performing arts organisation. Renowned world-wide for its inspired and courageous programming and unrivalled virtuosity, the ACO collaborates with an extraordinary range of artists including the world's leading soloists, cinematographers, visual artists and contemporary musicians and entertainers. The ACO is based at its award-winning home, ACO On The Pier, in Sydney's Walsh Bay Arts Precinct (WBAP), an exciting space for live performance, community engagement and collaboration.

Work in a stunning waterfront location

Contribute to world-class music experiences

Help shape the future of one of Australia's leading cultural organisations

Be part of a team that values creativity, excellence, and collaboration

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