Senior Ticketing Manager

Powerhouse; Sydney; On-site; AUD 129,464 - 142,666; Full time

Job summary

A renowned cultural institution in Sydney is seeking a Senior Ticketing Manager to enhance customer engagement and manage the ticketing platform. The role involves leading a team to optimize the customer journey and ensuring high-quality visitor interactions while committed to accessibility and inclusion. Ideal candidates will have experience in customer management and stakeholder engagement. This is a full-time, temporary position.

Qualifications

• Experience in customer service and management roles.
• Proven ability to improve customer engagement and satisfaction.
• Strong leadership and team management skills.

Responsibilities

• Lead the team in enhancing the customer journey.
• Optimize ticketing and CRM platforms.
• Deliver high-quality customer communications.

Skills

Customer relationship management

Stakeholder management

Team leadership

Enhancing customer journey

Box office operations

Tools

Tessitura

Job description

Overview

Join to apply for the Senior Ticketing Manager role at Powerhouse

Full-time, Temporary (up to 4 years)

Powerhouse

Base pay range

A$129,464.00/yr - A$142,666.00/yr

Role summary

The Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications. The role leads the team and works alongside the Powerhouse program, marketing, digital and technology teams to continuously improve the customer journey to increase engagement, satisfaction, commercial outcomes, and repeat visitation through ticketing, membership, customer relationship management, commercial stakeholder management, bookings and enquiries. The role leads the relationship with and optimises the Powerhouse ticketing and customer relationship management platform – Tessitura. The role has accountability for delivering the framework of policies, procedures and ways of working alongside the teams that deliver the highest quality ticketing, booking, box office and customer communications with a focus on accessibility, inclusion, cultural safety and exceptional customer service.

About Powerhouse

Through the renewal and across its platforms, Powerhouse will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the cultural and economic ecosystems of NSW, Australia and the world. The Powerhouse, one of Australia’s oldest and most important cultural institutions, continues the delivery of its renewal program across its five platforms, Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory and Powerhouse Digital, our space to tell stories and provide new levels of access to the Powerhouse Collection of over 500,000 objects. To find out more, take a tour through powerhouse.com.au

Resources

Position Description: Click here

Candidate Guide: Click here

To Apply: Please submit a CV and Cover letter through the iWorkforNSW site

Diversity and inclusion

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in regional locations.

Experience and function

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Museums, Historical Sites, and Zoos

Notes

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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