Senior Tenancy Support & Housing Advocate

Department of Housing and Works; City Of Karratha; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Ad hoc flexible work hubs

Job summary

Department of Housing and Works is seeking a Senior Tenancy Support Officer to assist vulnerable individuals and families to sustain tenancies and access community support services.

You will manage complex cases, coordinate tailored interventions, and collaborate with tenants, service providers and stakeholders to improve tenancy stability across Western Australia, with regular travel within the Pilbara region.

Qualifications

• Experience handling complex needs.
• Strong case management, advocacy and problem-solving skills.
• Experience leading or mentoring staff in a service delivery environment.
• Strong communication and stakeholder engagement skills.
• Commitment to culturally responsive and person-centred practice with Aboriginal communities.
• Ability to analyse information and contribute to service improvements.
• Strong digital capability and accurate record-keeping.

Responsibilities

• Support tenants and families experiencing complex needs.
• Provide complex case management and coordinate tailored responses.
• Collaborate with tenants, service providers and stakeholders to address tenancy stability.
• Lead and mentor staff to deliver high-quality service.

Skills

Case management

Advocacy

Stakeholder engagement

Leadership

Communication

Digital skills

Job description

Department of Housing and Works is seeking a Senior Tenancy Support Officer to assist vulnerable individuals and families to sustain tenancies and access community support services.

You will manage complex cases, coordinate tailored interventions, and collaborate with tenants, service providers and stakeholders to improve tenancy stability across Western Australia, with regular travel within the Pilbara region.