Tenant Support Advocate – Flexible Work & Community Impact

Department of Housing and Works; Newman; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Activity-based work hubs

Job summary

Department of Housing and Works is seeking a Tenancy Support Officer to provide person-centred, culturally responsive support to public and Aboriginal housing tenants. The role involves identifying barriers to tenancy stability, developing tailored plans, and coordinating practical supports in partnership with tenants, service providers, and the community.

Travel within the Pilbara is required, with a flexible work arrangement that may include remote/hybrid days.

Qualifications

• Experience working with individuals, families and communities experiencing complex social, health, or housing challenges.
• Strong interpersonal and communication skills, including the ability to engage effectively with people from diverse backgrounds.
• A commitment to culturally responsive practice, particularly when working alongside Aboriginal people and communities.
• The ability to assess needs, identify risks and barriers, and coordinate appropriate support.

Responsibilities

• Provide person-centred, culturally responsive tenancy support to public and Aboriginal housing tenants.
• Identify barriers to tenancy stability and develop tailored support plans.
• Coordinate practical supports that strengthen independence and promote positive tenancy outcomes.
• Work closely with tenants, service providers, and the broader community to deliver program outcomes.

Skills

Interpersonal skills

Cultural responsiveness

Organizational skills

Stakeholder engagement

Job description

Department of Housing and Works is seeking a Tenancy Support Officer to provide person-centred, culturally responsive support to public and Aboriginal housing tenants. The role involves identifying barriers to tenancy stability, developing tailored plans, and coordinating practical supports in partnership with tenants, service providers, and the community.

Travel within the Pilbara is required, with a flexible work arrangement that may include remote/hybrid days.