Tenancy Support Officer

Department of Housing and Works; Newman; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Activity-based work hubs

Job summary

Department of Housing and Works is seeking a Tenancy Support Officer to provide person-centred, culturally responsive support to public and Aboriginal housing tenants. The role involves identifying barriers to tenancy stability, developing tailored plans, and coordinating practical supports in partnership with tenants, service providers, and the community.

Travel within the Pilbara is required, with a flexible work arrangement that may include remote/hybrid days.

Qualifications

• Experience working with individuals, families and communities experiencing complex social, health, or housing challenges.
• Strong interpersonal and communication skills, including the ability to engage effectively with people from diverse backgrounds.
• A commitment to culturally responsive practice, particularly when working alongside Aboriginal people and communities.
• The ability to assess needs, identify risks and barriers, and coordinate appropriate support.

Responsibilities

• Provide person-centred, culturally responsive tenancy support to public and Aboriginal housing tenants.
• Identify barriers to tenancy stability and develop tailored support plans.
• Coordinate practical supports that strengthen independence and promote positive tenancy outcomes.
• Work closely with tenants, service providers, and the broader community to deliver program outcomes.

Skills

Interpersonal skills

Cultural responsiveness

Organizational skills

Stakeholder engagement

Job description

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Pete Dearnley on [phone] or via email at [e-mail] . You can also reach us through the National Relay Service .

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

Applicants should note that not all flexible work options are viable in all positions and front-line positions have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.

About The Role:

As a Tenancy Support Officer, you will provide person-centred, culturally responsive support to public and Aboriginal housing tenants experiencing a range of complex challenges. Working closely with tenants, households, service providers, and the broader community, you will help identify barriers to tenancy stability, develop tailored support plans, and coordinate practical supports that strengthen independence and promote positive tenancy outcomes.

Location:

We welcome applications from candidates interested in working in the Pilbara. The position will require regular travel within the Pilbara to support program delivery and stakeholder engagement.

About You:

• Experience working with individuals, families and communities experiencing complex social, health, or housing challenges.
• Strong interpersonal and communication skills, including the ability to engage effectively with people from diverse backgrounds.
• A commitment to culturally responsive practice, particularly when working alongside Aboriginal people and communities.
• The ability to assess needs, identify risks and barriers, and coordinate appropriate support.
• Strong organisational skills and the ability to manage competing priorities.
• Experience utilising technology and information management systems to maintain accurate records and support service delivery.

The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.

Currently there are three (3) full-time, fixed-term appointments for twenty four (24) months available for filling, with the possibility of extension(s) and/or permanency. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twenty four (24) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.