Pilbara Tenancy Support Officer — Empower Communities

Central Regional TAFE; Shire Of East Pilbara; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Activity-based hubs in CBD, Fremantle,

Corporate discounts

Diversity and inclusion initiatives

Job summary

Department of Housing and Works in Western Australia is seeking a Tenancy Support Officer to provide person-centred, culturally responsive support to tenants facing complex challenges. You will work closely with tenants, service providers, and the wider community to identify barriers to tenancy stability and develop tailored support plans.

The role requires travel within the Pilbara to support program delivery and stakeholder engagement.

Qualifications

• Experience working with individuals, families and communities experiencing complex social, health, or housing challenges.
• Strong interpersonal and communication skills, including the ability to engage effectively with people from diverse backgrounds.
• Commitment to culturally responsive practice, particularly when working alongside Aboriginal people and communities.
• Ability to assess needs, identify risks and barriers, and coordinate appropriate support.
• Strong organisational skills and the ability to manage competing priorities.
• Experience utilising technology and information management systems to maintain accurate records and support service delivery.

Responsibilities

• Provide person-centred, culturally responsive support to public and Aboriginal housing tenants.
• Identify barriers to tenancy stability and develop tailored support plans.
• Coordinate practical supports that strengthen independence and promote positive tenancy outcomes.
• Travel within the Pilbara to support program delivery and stakeholder engagement.

Skills

Stakeholder engagement

Interpersonal skills

Culturally responsive

Needs assessment

Coordination of support

Organisational skills

Technology usage

Tools

Information systems

Job description

Department of Housing and Works in Western Australia is seeking a Tenancy Support Officer to provide person-centred, culturally responsive support to tenants facing complex challenges. You will work closely with tenants, service providers, and the wider community to identify barriers to tenancy stability and develop tailored support plans.

The role requires travel within the Pilbara to support program delivery and stakeholder engagement.