Senior Technical Writer – SaaS Documentation Lead

Inlogik; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Inlogik, Hawthorn-based, is seeking an experienced Senior Technical Writer to own product documentation and help customers and internal teams understand our products.

You will coordinate the documentation lifecycle across Product, SMEs, and other stakeholders, turning complex product details into clear, user-friendly content. You'll lead improvement of online help and documentation processes.

This hybrid role involves collaborating with teams across Australia, the UK, the USA and New Zealand.

Qualifications

• 5+ years' experience in technical writing.
• Experience coordinating multiple documentation projects.
• Strong stakeholder management and communication skills.
• Excellent writing, editing and proofreading skills.
• Advanced Microsoft Word skills.
• MadCap Flare or another single-source authoring system.
• SaaS, finance or fintech experience.
• JIRA and Confluence.

Responsibilities

• Own and coordinate the end-to-end documentation lifecycle.
• Manage documentation priorities, timelines, feedback and approvals.
• Create and maintain user guides, short guides and admin guides using MadCap Flare.
• Apply single-source authoring principles across multiple products, configurations and brands.
• Create and maintain internal documentation in Confluence.
• Gather information from SMEs, JIRA tickets, product demonstrations and existing content.
• Rewrite product release notes into clear, customer-friendly content.
• Lead the development and improvement of online help.
• Review and quality-assure documentation produced by others.
• Maintain consistent terminology, style and content quality.
• Work proactively with stakeholders across Australia, UK, USA and New Zealand.

Skills

Technical writing

Stakeholder management

Editing

Proofreading

Written communications

Single-source authoring

Tools

MadCap Flare

JIRA

Confluence

Microsoft Word

Job description

Inlogik, Hawthorn-based, is seeking an experienced Senior Technical Writer to own product documentation and help customers and internal teams understand our products.

You will coordinate the documentation lifecycle across Product, SMEs, and other stakeholders, turning complex product details into clear, user-friendly content. You'll lead improvement of online help and documentation processes.

This hybrid role involves collaborating with teams across Australia, the UK, the USA and New Zealand.