Senior Technical Writer

Inlogik; Melbourne; Hybrid; AUD 110.000 - 150.000; Vollzeit

Zusammenfassung

Inlogik, Hawthorn-based, is seeking an experienced Senior Technical Writer to own product documentation and help customers and internal teams understand our products.

You will coordinate the documentation lifecycle across Product, SMEs, and other stakeholders, turning complex product details into clear, user-friendly content. You'll lead improvement of online help and documentation processes.

This hybrid role involves collaborating with teams across Australia, the UK, the USA and New Zealand.

Qualifikationen

• 5+ years' experience in technical writing.
• Experience coordinating multiple documentation projects.
• Strong stakeholder management and communication skills.
• Excellent writing, editing and proofreading skills.
• Advanced Microsoft Word skills.
• MadCap Flare or another single-source authoring system.
• SaaS, finance or fintech experience.
• JIRA and Confluence.

Aufgaben

• Own and coordinate the end-to-end documentation lifecycle.
• Manage documentation priorities, timelines, feedback and approvals.
• Create and maintain user guides, short guides and admin guides using MadCap Flare.
• Apply single-source authoring principles across multiple products, configurations and brands.
• Create and maintain internal documentation in Confluence.
• Gather information from SMEs, JIRA tickets, product demonstrations and existing content.
• Rewrite product release notes into clear, customer-friendly content.
• Lead the development and improvement of online help.
• Review and quality-assure documentation produced by others.
• Maintain consistent terminology, style and content quality.
• Work proactively with stakeholders across Australia, UK, USA and New Zealand.

Kenntnisse

Technical writing

Stakeholder management

Editing

Proofreading

Written communications

Single-source authoring

Tools

MadCap Flare

JIRA

Confluence

Microsoft Word

Jobbeschreibung

Location: Hawthorn, VIC – Hybrid
Employment Type: Full-time
Reports to: Product Operations Manager

About Inlogik:

Inlogik is a global leader in Corporate Credit Card and Expense Management solutions, supporting organisations across 30+ countries.

The Role:

We are looking for an experiencedSenior Technical Writer to own our product documentation and help customers and internal teams understand and use our products effectively.

You will be the central point of contact for product documentation, managing content from initial request through to publication. Working closely with Product teams, SMEs, Account Management and other stakeholders, you will turn complex product information into clear, practical and user-friendly content. You will also lead the ongoing improvement of our online help and documentation processes.

Key Responsibilities:

• Own and coordinate the end-to-end documentation lifecycle.
• Manage documentation priorities, timelines, feedback and approvals.
• Create and maintain user guides, short guides and admin guides using MadCap Flare.
• Apply single-source authoring principles across multiple products, configurations and brands.
• Create and maintain internal documentation in Confluence.
• Gather information from SMEs, JIRA tickets, product demonstrations and existing content.
• Rewrite product release notes into clear, customer-friendly content.
• Lead the development and improvement of online help.
• Review and quality-assure documentation produced by others.
• Maintain consistent terminology, style and content quality.
• Work proactively with stakeholders across Australia, UK, USA and New Zealand.

About You:

• 5+ years' experience in technical writing.
• Experience coordinating multiple documentation projects.
• Strong stakeholder management and communication skills.
• Excellent writing, editing and proofreading skills.
• Advanced Microsoft Word skills.
• High attention to detail and a strong focus on quality.
• The ability to manage competing priorities and changing requirements.
• The ability to quickly learn new products, software and workflows.
• A proactive, organised and autonomous approach.
• MadCap Flare or another single-source authoring system.
• SaaS, finance or fintech experience.
• JIRA and Confluence.

Inlogik is committed to diversity, equity and inclusion and welcomes applications from people of all backgrounds.