Senior Technical Support Specialist - 24x7 Data Solutions

Hitachi Automotive Systems Americas, Inc.; Ryde; On-site; AUD 90,000 - 130,000; Full time

Job summary

Hitachi Vantara is seeking a Senior Support Specialist to deliver expert, in-depth technical support for enterprise customers. The role focuses on escalation management, problem resolution, and knowledge sharing within a global 24x7 support team.

You will collaborate with internal teams and external vendors to ensure exceptional customer outcomes. As a key contact for critical cases, you will drive issue resolution, document solutions in knowledge articles, and deliver training to other support

Qualifications

• Senior-level support providing in-depth specialized assistance to Hitachi Vantara customers.

Responsibilities

• Lead Level 2+ support escalations and coordinate with internal teams and third-party vendors.
• Drive resolution of hardware/software configuration issues and product failures.
• Manage customer cases, communicate status to stakeholders, and ensure timely updates.

Skills

Senior Support Specialist

Level 2 support

Escalation management

Customer communication

Tools

Hitachi Storage (VSP)

SAN switches (Brocade/Cisco)

Technical liaison

Job description

Hitachi Vantara is seeking a Senior Support Specialist to deliver expert, in-depth technical support for enterprise customers. The role focuses on escalation management, problem resolution, and knowledge sharing within a global 24x7 support team.

You will collaborate with internal teams and external vendors to ensure exceptional customer outcomes. As a key contact for critical cases, you will drive issue resolution, document solutions in knowledge articles, and deliver training to other support