Senior Administrator - Network LAN/WAN

HCL Technologies Limited; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking a Sr Administrator for Support & Operations to deliver advanced technical support and ensure secure, high-performance LAN/WAN environments in Australia. The role focuses on troubleshooting, root cause analysis and implementing solutions to enhance customer satisfaction and service quality.

You will work with cross-functional teams to resolve complex incidents, contribute to knowledge management, train analysts and maintain strict SLAs while upholding

Qualifications

• Advanced proficiency in data LAN/WAN technologies and troubleshooting.
• Strong analytical skills for root cause analysis of complex issues.
• Excellent communication for collaboration with teams and stakeholders.
• Familiarity with IT service management tools and ticketing systems.

Responsibilities

• Adhere to quality standards and regulatory requirements in LAN/WAN management and support operations.
• Provide advanced support for complex incidents escalated by analysts and perform root cause analysis.
• Update and manage the knowledge base, train new team members, and coach analysts.
• Resolve complex service tickets within SLAs by collaborating with cross-functional teams.
• Ensure a positive customer experience by achieving first contact resolution and maintaining security posture.

Skills

Data LAN/WAN tech

Root cause analysis

Communication skills

IT service management tools

Job description

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.

Key Responsibilities

• 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.
• 2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
• 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
• 4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.
• 5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.

Skill Requirements

• 1. Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.
• 2. Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
• 3. Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
• 4. Familiarity With It Service Management Tools And Ticketing Systems.

Other Requirements

• 1. Optional But Valuable: Cisco Certified Network Associate (Ccna)
• 2. Optional But Valuable: Comptia Network+ Certificatio

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.