Senior Technical Support Lead – Heavy Equipment

Cavpower Cat; Adelaide; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration package

Based at Gepps Cross

Onsite parking

Job summary

Cavpower Pty Ltd, a Caterpillar dealer for South Australia and Western NSW, seeks an experienced Technical Support Manager to lead and direct the Technical Support function. You will ensure rapid, accurate solutions to internal and external customers, improving equipment reliability and reducing downtime.

Reporting to the Technology Solutions Manager, you will provide leadership, diagnostic expertise and governance for AFA investigations and reporting.

Qualifications

• Experience in heavy equipment environments and complex diagnostics.
• Proven leadership in technical or service settings.
• Experience conducting or reviewing failure analyses and technical reporting.
• Experience with Caterpillar products or similar OEM equipment is valued.

Responsibilities

• Lead and govern the Technical Support function and strategy.
• Provide diagnostic expertise and governance for AFA investigations.
• Support technicians, supervisors and customers to resolve complex issues.
• Travel within SA and NSW to provide on-site technical support.

Skills

Heavy equipment

Diagnostics

Leadership

Communication

Failure analysis

Caterpillar experience

Education

Trade/Engineering qualification

Tools

MS Office

Job description

Cavpower Pty Ltd, a Caterpillar dealer for South Australia and Western NSW, seeks an experienced Technical Support Manager to lead and direct the Technical Support function. You will ensure rapid, accurate solutions to internal and external customers, improving equipment reliability and reducing downtime.

Reporting to the Technology Solutions Manager, you will provide leadership, diagnostic expertise and governance for AFA investigations and reporting.