Field Service Manager

Energy Power Systems Australia; Launceston; On-site; AUD 120,000 - 170,000; Full time

Job summary

Energy Power Systems Australia is seeking a Field Service Manager to lead safe, efficient delivery of field service operations across Caterpillar Energy Solutions products and data centre maintenance. This off-the-tools leadership role manages a geographically dispersed team, ensuring resources, safety and customer service align with business goals.

The successful candidate will balance workforce planning, labour utilisation and commercial outcomes while collaborating with customers and internal

Responsibilities

• Leading, coaching and developing a geographically dispersed field service team across multiple locations
• Managing workforce planning, labour utilisation, resource allocation and field service delivery to meet customer and operational requirements
• Driving labour recovery, service profitability and commercial performance across field service operations

Job description

Power the future with EPSA

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world‑class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role

As a Field Service Manager, you'll lead the safe, efficient and commercially successful delivery of field service operations across Caterpillar Energy Solutions products, data centre maintenance support and rental operations.

This is an off-the-tools leadership role responsible for leading a geographically dispersed team of field service technicians across multiple states, ensuring work is planned, resourced and delivered to the highest standards of safety, customer service and operational performance.

You'll play a critical role in balancing customer commitments, workforce planning, labour utilisation and commercial outcomes while supporting the continued growth of our power generation business. Working closely with customers and internal stakeholders, you'll ensure field service operations are delivered safely, efficiently and in line with business objectives.

This is an opportunity to combine strong technical understanding with leadership, operational management and commercial decision-making in a business supporting some of Australia's most critical energy infrastructure.

Key responsibilities

• Leading, coaching and developing a geographically dispersed field service team across multiple locations
• Managing workforce planning, labour utilisation, resource allocation and field service delivery to meet customer and operational requirements
• Driving labour recovery, service profitability and commercial performance across field service operations