Senior Technical Field Engineer (Hardware)

Unisys; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Senior Technical Field Engineer (Hardware) to perform on-site repair and maintenance of enterprise hardware across the Mackay region in Queensland, Australia. You will troubleshoot failures, replace components, and ensure systems remain operational in dynamic customer environments.

The ideal candidate has hands-on experience with servers, storage, desktops, and networking gear, plus strong communication and documentation skills. Travel within the region is expected.

Qualifications

• Experience in computer hardware repair, field services, desktop support, or technical support environments.

Responsibilities

• Install, service, and repair enterprise hardware onsite.
• Troubleshoot and fault-find across servers, storage, and desktops.
• Coordinate with customers to manage multiple on-site service requests.
• Document work performed and update service records.
• Travel within Mackay region with valid Australian Driver's License.

Skills

Hardware repair

Field services

Troubleshooting

On-site support

Customer service

Documentation

Multi-site travel

Education

High School Diploma / GED

Tools

Dell hardware

Lenovo hardware

HPE hardware

Cisco networking gear

Job description

Senior Technical Field Engineer (Hardware)

Experience in computer hardware repair, field services, desktop support, or technical support environments.

Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms.

Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment.

Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units.

Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures.

Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment.

Experience with equipment installation, rack mounting, patching, cable management, and basic site setup activities within enterprise customer environments.

Good understanding of Windows operating systems and desktop computing environments.

Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable.

Strong customer service, communication, and documentation skills.

Ability to work independently and manage multiple onsite service requests.

Experience in Apple Software.

OEM or manufacturer certifications are advantageous.

Key Qualifications

High School Diploma, GED, or equivalent qualification.

1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.

Current Australian Driver's License and willingness to travel throughout the Mackay region.