Senior Technical Consultant

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

An established IT service provider in Adelaide is seeking a mid-senior level Senior Technical Consultant to deliver expert technical support and strategic guidance to clients. The role involves managing complex incidents, mentoring junior engineers, and promoting a culture of documentation for enhanced service quality. Ideal candidates will have a strong background in information technology and a commitment to continuous improvement across support processes.

Qualifications

• Proven ability to diagnose and resolve complex incidents.
• Experience driving technical strategies in a collaborative environment.
• Strong knowledge of emerging technologies and industry trends.

Responsibilities

• Provide expert technical guidance to users and stakeholders.
• Act as a senior escalation point for high-impact incidents.
• Mentor junior engineers and align efforts with service delivery goals.
• Maintain a documentation-first culture to enhance service quality.

Skills

Technical support

Incident resolution

Collaboration

Mentoring

Documentation

Job description

Join to apply for the Senior Technical Consultant role at Harrison McMillan Pty Ltd

Role Overview

The Senior Technical Consultant plays a critical role in delivering advanced technical expertise and strategic guidance to clients. Leveraging deep industry experience and technical knowledge, this role involves understanding client environments and translating their needs into effective, scalable solutions. The consultant is responsible for diagnosing and resolving complex incidents while proactively identifying opportunities for infrastructure optimisation and improvement.

In addition to direct client engagement, the Senior Technical Consultant serves as a key escalation point for internal team members. The role requires strong collaboration across cross-functional teams, including internal stakeholders, client representatives, and third-party vendors, to facilitate clear communication, drive issue resolution, and ensure alignment on technical strategies and outcomes.

Key Responsibilities

• Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
• Engage in project and consultative based activities.
• Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
• Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals. Provide constructive feedback to leadership on skills gaps and development opportunities within the team.
• Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
• Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
• Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
• Build strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control.
• Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support.

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About the Company

InterIntra is an established IT helpdesk service provider based in Adelaide, SA. With successful growth, we now offer IT services to organisations throughout Australia. Our partners rely on us for support 24/7, 365 days a year and trust our comprehensive expertise in a wide range of IT and cyber security technologies. We prioritise safeguarding their operations and data with globally recognised best practice controls, aligning with ISO 27001\'s information security requirements.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Human Resources Services