Senior Technical Consultant — IT Strategy & Incident Escalation

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

An established IT service provider in Adelaide is seeking a mid-senior level Senior Technical Consultant to deliver expert technical support and strategic guidance to clients. The role involves managing complex incidents, mentoring junior engineers, and promoting a culture of documentation for enhanced service quality. Ideal candidates will have a strong background in information technology and a commitment to continuous improvement across support processes.

Qualifications

• Proven ability to diagnose and resolve complex incidents.
• Experience driving technical strategies in a collaborative environment.
• Strong knowledge of emerging technologies and industry trends.

Responsibilities

• Provide expert technical guidance to users and stakeholders.
• Act as a senior escalation point for high-impact incidents.
• Mentor junior engineers and align efforts with service delivery goals.
• Maintain a documentation-first culture to enhance service quality.

Skills

Technical support

Incident resolution

Collaboration

Mentoring

Documentation

Job description

An established IT service provider in Adelaide is seeking a mid-senior level Senior Technical Consultant to deliver expert technical support and strategic guidance to clients. The role involves managing complex incidents, mentoring junior engineers, and promoting a culture of documentation for enhanced service quality. Ideal candidates will have a strong background in information technology and a commitment to continuous improvement across support processes.