Senior Systems Engineer- Cloud

Kinetic IT; Western Australia; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Growth-focused culture

Opportunity Marketplace

Hybrid work options

Flexible hours

Wellbeing resources

Employee discounts

Job summary

Kinetic IT is seeking a Senior Cloud Engineer to take ownership of the Microsoft 365 environment for a major enterprise customer in Australia. You will uplift service maturity, strengthen operational practices, and drive continuous improvement across Microsoft 365, Azure and AWS from an operational perspective.

We value a proactive, autonomous cloud professional who enjoys solving problems, implementing technical improvements, and building strong stakeholder relationships.

Qualifications

• Proven track record in a similar senior cloud role.
• Experience managing M365, Azure and AWS.
• Strong stakeholder engagement and customer-facing skills.
• Experience coordinating with multiple service providers.

Responsibilities

• Own the Microsoft 365 environment, uplift service maturity and performance.
• Identify opportunities to improve platform stability, security, and efficiency.
• Establish operational processes, documentation and service management.
• Engage stakeholders to translate business needs into cloud solutions.
• Collaborate with other providers to coordinate activities and ensure continuity.
• Lead incident resolution and root-cause analysis.
• Maintain security controls and compliance across cloud environments.
• Monitor service health and performance, addressing issues proactively.
• Identify automation opportunities to streamline delivery.
• Provide technical leadership and solution design guidance.
• Maintain accurate documentation and knowledge articles.
• Stay updated on cloud technologies and best practices.

Skills

M365 management

Azure & AWS

Stakeholder management

Cross-team collaboration

Job description

Kinetic IT is looking for a Senior Cloud Engineer to take ownership of the Microsoft 365 environment for one of our key enterprise customers. Focusing on establishing and uplifting the existing service, strengthening operational practices, and driving continuous improvement. You will work closely with the customer, internal teams, and other service providers to ensure a reliable, well-managed environment, before expanding your responsibilities across Microsoft 365, Azure and AWS from an operational lense.

This role will suit a proactive and autonomous cloud professional who enjoys solving problems, driving technical improvements, and building strong stakeholder relationships. You'll have the opportunity to influence how cloud services are delivered, taking ownership of outcomes rather than simply responding to issues as they arise.

Responsibilities will include:

• Microsoft 365 Service Ownership: Take ownership of the Microsoft 365 environment, assessing the current state, identifying gaps, and working on uplifting service maturity and performance.
• Cloud Service Improvement: Proactively identify opportunities to improve platform stability, security, performance, and operational efficiency.
• Operational Excellence: Establish and embed effective operational practices, processes, documentation, and service management procedures.
• Stakeholder Engagement: Work closely with customer stakeholders to understand business requirements, communicate technical recommendations, and align cloud services with business objectives.
• Service Provider Collaboration: Partner with other service providers and technical teams to coordinate activities, manage dependencies, and ensure continuity of service.
• Incident and Problem Management: Support the investigation and resolution of complex technical issues, conduct root cause analysis, and implement preventative measures to reduce recurring incidents.
• Platform Security and Compliance: Maintain appropriate security controls, access management, configuration standards, and compliance requirements across cloud environments.
• Monitoring and Performance: Monitor cloud service health, availability, and performance, identifying and addressing potential issues before they affect the customer.
• Automation and Optimisation: Identify opportunities to automate routine tasks, streamline operational processes, and improve the efficiency of cloud service delivery.
• Technical Leadership: Provide technical guidance, contribute to solution design, and drive best-practice approaches to cloud engineering and service management.
• Documentation and Knowledge Sharing: Maintain accurate technical documentation, configuration records, operational procedures, and knowledge articles.
• Continuous Improvement: Stay across emerging cloud technologies and industry best practices, recommending practical improvements that deliver measurable value to the customer.

What you’ll bring to the table:

• Proven track record working in a similar role
• Experience managing M365, Azure & AWS
• Excellent stakeholder management and customer facing approach to solving problems and building rapport
• Previous experience working with multiple trams and providers to achieve a united outcome

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world‑class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.