Infrastructure Engineer (Shifts)

Kinetic IT; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Employee discounts

Gym membership

Wellbeing resources

Job summary

Kinetic IT is seeking an Infrastructure Engineer to provide hands-on end-user infrastructure support within a secure Federal Government environment in Canberra. You will own escalated incidents and service requests requiring deeper technical investigation across devices, identity, messaging, collaboration, networks and servers, with strong focus on a predominantly Microsoft stack.

This 100% onsite, 24/7 shift role requires Australian Citizenship and an NV2 security clearance.

Qualifications

• Australian Citizenship and an active high level Australian Government security clearance (NV2).
• Willingness and flexibility to work within a 24/7 rotating shift environment and 100% onsite.
• Strong experience providing senior or escalated infrastructure support to end users across distributed or secure operational environments.
• Broad hands-on capability across enterprise infrastructure technologies, including Microsoft identity, messaging, collaboration and endpoint services, monitoring and diagnostics, endpoint security and vulnerability management, networking, server hardware and Linux environments.
• A customer-focused, methodical approach to incident ownership, technical communication, documentation and knowledge sharing.

Responsibilities

• Own escalated incidents and service requests for field-base end users, providing remote and onsite support through investigation, resolution and clear handover.
• Troubleshoot Microsoft infrastructure and workplace services across Active Directory, Group Policy, DNS, Exchange, SharePoint, MECM/SCCM and related endpoint environments.
• Support endpoint security, information protection and vulnerability remediation and investigate cross-platform issues.
• Coordinate technical escalations with SME engineering teams, vendors and service owners, ensuring users receive timely updates and issues progress to permanent resolution.
• Improve supportability by maintaining technical knowledge, documenting fixes, automating repeatable tasks and identifying recurring issues for problem and knowledge management.

Skills

Senior infrastructure support

Escalated incidents

Microsoft identity

Networking

Linux environments

End user support

NV2 security clearance

Tools

Active Directory

Group Policy

MECM/SCCM

Exchange

SharePoint

Job description

Provide hands-on infrastructure support for end users operating across a secure and complex Federal Government environment.

As an Infrastructure Engineer with Kinetic IT, you’ll take ownership of escalated incidents and service requests that require deeper technical investigation across core infrastructure services to troubleshoot issues across devices, identity, messaging, collaboration, networks and servers, and coordinate with specialist teams where required.. You’ll work across a predominantly Microsoft environment, supported by enterprise monitoring, security, networking and Linux platforms.

This role is working within a 24/7 shift environment, 100% onsite, in a secure environment that requires an active NV2 Australian Government security clearance.

The focus is practical: restore service quickly, identify root causes, improve support documentation and reduce repeat incidents.

About The Role

Provide hands-on infrastructure support for end users operating across a secure and complex Federal Government environment.

As an Infrastructure Engineer with Kinetic IT, you’ll take ownership of escalated incidents and service requests that require deeper technical investigation across core infrastructure services to troubleshoot issues across devices, identity, messaging, collaboration, networks and servers, and coordinate with specialist teams where required.. You’ll work across a predominantly Microsoft environment, supported by enterprise monitoring, security, networking and Linux platforms.

This role is working within a 24/7 shift environment, 100% onsite, in a secure environment that requires an active NV2 Australian Government security clearance.

The focus is practical: restore service quickly, identify root causes, improve support documentation and reduce repeat incidents.

What you’ll be doing

• Own escalated incidents and service requests for field-base end users, providing remote and onsite support through investigation, resolution and clear handover.
• Troubleshoot Microsoft infrastructure and workplace services across Active Directory, Group Policy, DNS, Exchange, SharePoint, MECM/SCCM and related endpoint environments.
• Support endpoint security, information protection and vulnerability remediation and investigate cross-platform issues.
• Coordinate technical escalations with SME engineering teams, vendors and service owners, ensuring users receive timely updates and issues progress to permanent resolution.
• Improve supportability by maintaining technical knowledge, documenting fixes, automating repeatable tasks and identifying recurring issues for problem and knowledge management.

What we’re looking for

• Australian Citizenship and an active high level Australian Government security clearance (NV2).
• Willingness and flexibility to work within a 24/7 rotating shift environment and 100% onsite.
• Strong experience providing senior or escalated infrastructure support to end users across distributed or secure operational environments.
• Broad hands-on capability across enterprise infrastructure technologies, including Microsoft identity, messaging, collaboration and endpoint services, monitoring and diagnostics, endpoint security and vulnerability management, networking, server hardware and Linux environments.
• A customer-focused, methodical approach to incident ownership, technical communication, documentation and knowledge sharing.

About Kinetic It

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.