Business System Analyst

University of New South Wales; Sydney; Hybrid; AUD 119,000 - 146,000; Full time

Benefits offered by this job

Flexible Working Options

17% Superannuation contributions and 3

Additional 3 days of leave over theX

Job summary

UNSW in Kensington, Sydney, is seeking a Business Systems Analyst to partner with stakeholders across the university, analysing needs, defining requirements, and supporting delivery of student systems and related platforms. The role offers hybrid work, a starting salary of AUD 132,445 plus superannuation and leave loading, with opportunities to influence system improvements.

As a senior practitioner, you will lead analysis activities, contribute to solution design, support testing, and mentor

Qualifications

• Tertiary qualifications in a relevant discipline or equivalent experience.
• Extensive experience in business analysis, systems analysis, or related roles.
• Experience gathering requirements, process analysis, functional analysis and solution support.
• Experience supporting system and integration testing activities, including test design and defect management.
• Very strong stakeholder engagement, communication, and advisory skills across business and technical domains.
• Ability to work autonomously with high attention to detail and competing priorities.
• Familiarity with BPMN, Flowcharts, UML models, etc.
• Experience with enterprise systems or platforms such as student systems or CRM is desirable.
• Exposure to data analysis or reporting tools such as SQL or Power BI is desirable.
• Proficiency with contemporary digital tools and AI where appropriate to improve delivery outcomes.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Understanding of UNSW aims, values, and policies.

Responsibilities

• Lead stakeholder engagement to understand business challenges and translate into outputs.
• Analyse and document business processes for optimisation and system utilisation.
• Lead functional analysis and develop knowledge of system capabilities and dependencies.
• Drive solution design with technical teams to align with business needs.
• Plan and oversee system and integration testing activities and defect management.
• Perform data analysis to support reporting and decision-making for improvements.
• Validate assumptions, risks, constraints, and edge cases in analysis and testing.
• Maintain documentation such as requirements, flows, artefacts, and test outputs.
• Advise on system enhancements and work with vendors and developers.
• Oversee complex issue resolution and root cause analysis.
• Build strong stakeholder relationships and balance priorities.
• Mentor associates to uplift capability within the team.
• Contribute to continuous improvement and industry trends.
• Apply AI and digital tools to improve delivery quality and outcomes.
• Ensure compliance with university policies and safety standards.

Skills

Business analysis

Systems analysis

Stakeholder engagement

Autonomy and accountability

Agile/Hybrid delivery

Data analysis

Critical thinking

Education

Tertiary qualifications in a relevant discipline

Tools

SQL

Power BI

CRM systems

Job description

University of New South Wales – Kensington NSW

• Full-time continuing role as a Business Systems Analyst, UNSW IT.


• Starting Salary $132,445 plus generous superannuation and leave loading


• Kensington, Sydney location, 2-3 days in the office, Hybrid working

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Business Systems Analyst collaborates with stakeholders across the University to analyse business and functional needs, define system requirements, and support the delivery, operations and improvement of business systems, particularly within the student services domain. The role operates with a solid degree of autonomy and accountability, leading analysis activities, contributing to solution design, and supporting system testing and integration efforts. The position develops strong functional knowledge of the systems it supports and applies that knowledge to deliver effective and sustainable business outcomes.

Accountabilities:

• Lead stakeholder engagement to understand business challenges, gather requirements, and translate them into clear and structured outputs.


• Analyse and document business processes, identifying opportunities for optimisation and improved system utilisation across the university.


• Lead functional analysis for assigned systems, developing strong knowledge of system capabilities and dependencies.


• Drive and influence solution design by working closely with technical teams to ensure alignment with business needs.


• Plan and strategize system and integration testing activities, including test design, execution oversight, and defect management.


• Perform data analysis to support reporting, validation, and business decision-making, informing strategic and operational improvements.


• Apply critical thinking and sound judgement in analysis and testing by validating assumptions, identifying constraints, dependencies, risks, and edge cases, and proactively seeking clarification or additional information where required.


• Maintain key documentation including requirements, process flows, system artefacts, and testing outputs.


• Advise and guide system enhancements, vendor interactions, implementation activities, and practical collaboration with developers where required.


• Oversee functional support and complex issue resolution, ensuring effective triage, escalation, and root cause analysis.


• Work closely with stakeholders to build strong relationships, agree on outcomes, and balance business and technical priorities.


• Mentor and support associate analysts, providing expertise on analysis and delivery activities, working to contribute to capability uplift within the team.


• Contribute to continuous improvement by exploring emerging industry, technology trends.


• Apply contemporary business analysis practices, digital tools, and emerging technologies including AI where appropriate to improve analysis quality, delivery efficiency, and business outcomes.


• Ensure compliance with university policies, data governance, security standards, and modern ways of working that support innovation and continuous improvement and contribute to the development and refinement of these standards where required.


• Align with and actively demonstrate the Code of Conduct and Values


• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or other.

Who you are:

• Tertiary qualifications in a relevant discipline or equivalent combination of education and professional experience.


• Extensive experience in business analysis, systems analysis, or a related role in a complex environment.


• Demonstrated experience in requirements gathering, process analysis, functional analysis, and solution support including ownership of outcomes and delivery of system improvements.


• Experience supporting system and integration testing activities, including test design, execution, and defect management.


• Highly developed stakeholder engagement and communication skills, with the ability to influence, negotiate, and provide specialist advice across business and technical domains.


• Demonstrated ability to work with a solid degree of autonomy and accountability, with high attention to detail and the ability to manage competing priorities, all whilst contributing to team delivery outcomes.


• Exposure to standard approaches to documenting business and system processes, such as BPMN, Flowcharting, UML models, etc.


• Strong analytical and problem‑solving skills, with the ability to question assumptions, work through ambiguity, identify constraints and edge cases, and ensure solutions are fit for purpose in complex business and system contexts.


• Experience with enterprise systems or platforms such as student systems, CRM, workflow tools, or related platforms is desirable.


• Exposure to data analysis or reporting tools such as SQL, Power BI, or equivalent is desirable.


• Demonstrated ability to use contemporary digital tools, business analysis practices, and emerging technologies including AI where appropriate to support efficient, evidence-based, and high-quality delivery outcomes.


• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.


• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.


• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc)


• 17% Superannuation contributions and additional leave loading payments


• Additional 3 days of leave over Christmas period


• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Applications close: Sunday 1st of November at 6.30pm

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre‑employment checks relevant to the role they have applied for.

These pre‑employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks


• Entitlement to work and ID checks


• Working With Children Checks


• Completion of a Gender-Based Violence Prevention Declaration


• Verification of relevant qualifications


• Verification of relevant professional membership


• Employment history and reference checks


• Financial responsibility assessments/checks.


• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.