Senior Support Worker & Team Leader - Cultural Empowerment

BaptistCare; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

SCHADS Level 3 + Super + Salary Packag

Ongoing learning and professional dev

Employee Assistance Program and wellbe

Rewards and recognition programs

Supportive and values-driven team

Opportunity to lead by example

Job summary

BaptistCare seeks a Senior Support Worker for Bowden Lodge to lead, mentor and coordinate frontline teams while delivering trauma-informed, culturally safe support to Aboriginal and Torres Strait Islander men. You will guide case coordination and contribute to service improvement within a values-based team.

The role blends direct client support with leadership responsibilities, ensuring quality outcomes and ongoing professional development.

Qualifications

• Certificate IV in Community Services, Disability, Mental Health or a related field.
• Minimum three years' experience in community, disability, housing, homelessness or support services.
• Experience supporting Aboriginal and Torres Strait Islander people and communities.
• Experience working with people impacted by homelessness, mental health challenges, addiction or social disadvantage.
• Demonstrated experience mentoring, coaching or providing leadership to frontline teams.
• Experience in case coordination, stakeholder engagement and client-focused documentation.

Responsibilities

• Providing high-quality direct support and capacity-building opportunities.
• Building strong, respectful relationships with Aboriginal and Torres Strait Islander clients.
• Providing mentoring, coaching and guidance to Support Workers.
• Supporting the day-to-day operation of Bowden Lodge.
• Assisting with documentation, case coordination, audits and service improvement activities.
• Supporting implementation of client plans, behaviour support strategies and risk management practices.
• Assisting with roster coordination and maintaining continuity of support.
• Creating a culturally responsive environment where clients feel safe, respected and empowered.

Skills

Leadership

Mentoring

Coaching

Case coordination

Stakeholder engagement

Client documentation

Education

Certificate IV in Community Services, Disability, Mental Health or a related field

Job description

BaptistCare seeks a Senior Support Worker for Bowden Lodge to lead, mentor and coordinate frontline teams while delivering trauma-informed, culturally safe support to Aboriginal and Torres Strait Islander men. You will guide case coordination and contribute to service improvement within a values-based team.

The role blends direct client support with leadership responsibilities, ensuring quality outcomes and ongoing professional development.