Senior Support Worker - Bowden Lodge

BaptistCare; Adelaide; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

SCHADS Level 3 + Super + Salary Packag

Ongoing learning and professional dev

Employee Assistance Program and wellbe

Rewards and recognition programs

Supportive and values-driven team

Opportunity to lead by example

Descripción de la vacante

BaptistCare seeks a Senior Support Worker for Bowden Lodge to lead, mentor and coordinate frontline teams while delivering trauma-informed, culturally safe support to Aboriginal and Torres Strait Islander men. You will guide case coordination and contribute to service improvement within a values-based team.

The role blends direct client support with leadership responsibilities, ensuring quality outcomes and ongoing professional development.

Formación

• Certificate IV in Community Services, Disability, Mental Health or a related field.
• Minimum three years' experience in community, disability, housing, homelessness or support services.
• Experience supporting Aboriginal and Torres Strait Islander people and communities.
• Experience working with people impacted by homelessness, mental health challenges, addiction or social disadvantage.
• Demonstrated experience mentoring, coaching or providing leadership to frontline teams.
• Experience in case coordination, stakeholder engagement and client-focused documentation.

Responsabilidades

• Providing high-quality direct support and capacity-building opportunities.
• Building strong, respectful relationships with Aboriginal and Torres Strait Islander clients.
• Providing mentoring, coaching and guidance to Support Workers.
• Supporting the day-to-day operation of Bowden Lodge.
• Assisting with documentation, case coordination, audits and service improvement activities.
• Supporting implementation of client plans, behaviour support strategies and risk management practices.
• Assisting with roster coordination and maintaining continuity of support.
• Creating a culturally responsive environment where clients feel safe, respected and empowered.

Conocimientos

Leadership

Mentoring

Coaching

Case coordination

Stakeholder engagement

Client documentation

Educación

Certificate IV in Community Services, Disability, Mental Health or a related field

Descripción del empleo

SCHADS Level 3 + Super and NFP salary packaging

Not every support role gives you the opportunity to lead.

At Bowden Lodge, you'll do more than support people to achieve their goals. You'll be a trusted mentor, a cultural advocate, and a senior presence that helps create a safe, respectful and empowering environment for Aboriginal and Torres Strait Islander men. Based at Bowden Lodge, this role combines hands-on support work with leadership, coaching and operational coordination responsibilities.

We're looking for a passionate and experienced Senior Support Worker who thrives on supporting others, building capability within teams, and creating positive outcomes for people experiencing disadvantage.

What's in it for you?

• SCHADS Level 3 + Super + Salary Packaging
• Ongoing learning and professional development opportunities
• Employee Assistance Program and wellbeing support
• Reward and recognition programs
• Work within a supportive and values-driven team
• Opportunity to lead by example and make a lasting impact

The Opportunity

This is more than a frontline support role.

As a Senior Support Worker, you'll provide direct support to clients while acting as a senior practice leader during shifts. You'll help guide and mentor Support Workers, contribute to quality improvement initiatives, support service coordination activities, and help ensure clients receive culturally safe, trauma-informed and person-centered support.

Working closely with Team Leaders, Case Managers, Coordinators and allied health professionals, you'll play a key role in supporting clients to build independence, strengthen life-skills and achieve their individual goals.

What You'll Be Doing

• Providing high-quality direct support and capacity-building opportunities
• Building strong, respectful relationships with Aboriginal and Torres Strait Islander clients
• Providing mentoring, coaching and guidance to Support Workers
• Supporting the day-to-day operation of Bowden Lodge
• Assisting with documentation, case coordination, audits and service improvement activities
• Supporting implementation of client plans, behaviour support strategies and risk management practices
• Assisting with roster coordination and maintaining continuity of support
• Creating a culturally responsive environment where clients feel safe, respected and empowered

About You

You're a natural leader who understands that great support starts with strong relationships, cultural respect and genuine care.

You enjoy working alongside people from diverse backgrounds, helping others build skills and confidence, and creating positive outcomes for those who need support the most.

You'll Bring

• Certificate IV in Community Services, Disability, Mental Health or a related field
• Minimum three years' experience in community, disability, housing, homelessness or support services
• Experience supporting Aboriginal and Torres Strait Islander people and communities
• Experience working with people impacted by homelessness, mental health challenges, addiction or social disadvantage
• Demonstrated experience mentoring, coaching or providing leadership to frontline teams
• Experience in case coordination, stakeholder engagement and client-focused documentation

Why Join BaptistCare?

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.

BaptistCare - Inspired by Jesus to champion care for all.

Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you