Senior Support Worker

Superior Care Solutions; Wollongong City Council; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

SCHADS pay

Senior role

Paid induction

Mentoring training

Career progression

Development budget

Flexible scheduling

Team events

Résumé du poste

Superior Care Solutions is seeking a Senior Support Worker to lead our support teams, mentor newer staff, and provide direct, high-quality care to participants in our homes and programs.

You will balance hands-on support with coaching to improve culture, quality, and consistency. The role suits experienced carers who want more responsibility without full management duties, with ongoing professional development and a clear path to progression.

Qualifications

• Minimum 2–3 years direct disability support experience.
• Ability to mentor and coach junior staff.
• Strong communication, empathy and problem-solving skills.

Responsabilités

• Provide direct participant support as a core duty.
• Mentor newer Support Workers and provide on-shift guidance.
• Conduct on-the-job coaching and onboarding shadow shifts.
• Deliver training sessions when required and support complex care needs.
• Maintain documentation, compliance and safety standards.
• Support onboarding and induction for new staff and contribute to care plans.

Connaissances

2-3+ years experience

Formation

Certificate IV in Disability

Description du poste

About The Role

The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.

You’re not a manager, but you’re someone people look to. You’ll still spend significant time directly supporting participants — that remains a core part of the role — while also helping shape culture, quality, and consistency across the team. The mix between direct support and supporting others varies depending on what arises day to day.

This role suits someone who has solid disability support experience and wants more responsibility without stepping fully into management.

What You’ll Be Doing

• Providing direct support to participants — a substantial portion of the role
• Mentoring newer Support Workers — answering questions, modelling good practice, providing on-shift guidance
• On-the-job coaching during shifts
• Onboarding shadow shifts for new hires
• Training delivery (formal sessions where required)
• Handling complex care situations as they arise
• Acting as a senior point of contact in homes and on programs when the Service Coordinator isn’t on shift
• Supporting onboarding and induction for new staff
• Reviewing and contributing to support plans and shift handover quality
• Identifying training needs and flagging issues to leadership
• Maintaining the same documentation, compliance, and safety standards as Support Workers
• Continuing your own professional development

What Makes You "Senior"

• Has 2–3+ years’ direct experience as a Support Worker (or equivalent disability support role)
• Has worked with varied participants and complex needs
• Has an understanding of what it takes to run a facility (day program or SIL home)
• Brings strong communication, empathy, and problem-solving skills
• Is comfortable taking initiative and supporting others

Reporting & Progression

• Reports to: Service Coordinator (the internal operations role above the Senior Support Worker)
• Career pathway: Service Coordinator is the next step up

What You’ll Need (Mandatory at Hire)

• NDIS Worker Screening Check
• First Aid certification
• CPR certification
• NDIS Worker Induction Modules (completed)
• Working With Children Check (WWCC)
• Driver’s licence (current)
• Personal vehicle
• Full comprehensive car insurance
• Right to work in Australia

Nice to Have

• Certificate IV in Disability Support or related field
• Previous experience mentoring, training, or supervising staff
• Experience with behaviour support, complex care, or specialist participants
• Knowledge of NDIS Practice Standards and Quality & Safeguards Commission requirements
• Experience handling incidents and writing detailed reports

What We Offer

• Pay in accordance with the SCHADS Award at the appropriate Senior Support Worker level
• A senior operational role without full management responsibility
• Comprehensive paid induction and ongoing training
• Targeted training in mentoring, leadership, and complex care
• Career progression into Service Coordinator
• Ongoing professional development budget
• Flexible scheduling (where roles allow)
• Team events and social connection
• 6-month probation period; 2 weeks’ notice once confirmed