Support Worker

Superior Care Solutions; Wollongong City Council; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Paid induction and training

Professional development budget

Flexible scheduling

Job summary

Superior Care Solutions in Australia is seeking compassionate support workers to assist NDIS participants in their homes, day programs, and community activities. This hands‑on role improves daily living and independence, from cooking meals in SIL homes to running art or outdoor sessions.

The role blends SIL home support with day program delivery, with casual and part‑time options. Shifts include weekdays, weekends, evenings, and sleepovers as rostered, offering a dynamic, people‑focused work

Qualifications

• NDIS Worker Screening Check required prior to start.
• First Aid and CPR certifications must be current.
• Own transport and WWCC are essential.
• Right to work in Australia and reliable, respectful attitude.

Responsibilities

• Provide personal care and domestic support in homes and day programs.
• Assist participants with daily living tasks and routines.
• Support participation in activities to promote independence.
• Follow individual support and risk management plans.
• Record shift notes and observations accurately.
• Assist with meals, household tasks, and medication prompting.
• Support day program activities and community outings.
• Attend scheduled sleepover shifts as rostered.

Skills

First Aid

CPR

Clear communication

Reliability

Education

Certificate III/IV in Individual Support

Job description

About The Role

You’ll be the heart of the support we provide — working directly with NDIS participants in their homes, in our day programs, and out in the community. It’s hands‑on work that genuinely changes lives. Some shifts you’ll be helping someone prepare a meal in their SIL home. Other shifts you’ll be running an art session, going on a community outing, or supporting a school holiday day trip. No two days are the same.

You’ll work alongside a friendly, supportive team in homes and programs that are warm, welcoming, and built around what each participant wants to achieve. We care deeply about getting this right — both for the participants we support and the people we hire.

This role combines SIL home support and day program delivery into one position. Casual and part‑time options available. Hours include weekdays, weekends, evenings, public holidays, and sleepover shifts depending on the roster.

What You’ll Be Doing

• Providing personal care, domestic assistance, and community access support


• Supporting participants with daily living tasks and routines


• Helping participants pursue goals and build their independence


• Following individual support plans, behaviour support plans, and risk management strategies


• Recording shift notes, incidents, and relevant observations accurately


• Supporting cooking, meal prep, and household tasks


• Prompting medication when needed and recording it


• Running and supporting day program activities (arts, cooking, fitness, music, outings)


• Working sleepover shifts in SIL homes as part of the roster


• Building professional, respectful relationships with participants and families


• Following all NDIS, health, and safety compliance requirements

Roster, Supervision & Reporting

• Roster pattern: fortnightly cycle, adjusted each fortnight based on availability and rostering needs


• Hours include evenings, weekends, public holidays and sleepovers as standard parts of the role


• Reports to: Senior Support Worker


• Supervision check‑ins: every 2–3 months, or more frequently as needed

Training Provided After Hire

Induction Is Paid. We Provide Ongoing Training In

• Medication competency


• Manual handling


• Behaviour Support Plan (BSP) training


• NGO Training Platform Modules — 2 courses per month

What You’ll Need (Mandatory at Hire)

• NDIS Worker Screening Check


• First Aid certification


• CPR certification


• NDIS Worker Induction Modules (completed)


• Working With Children Check (WWCC)


• Driver’s licence (current)


• Personal vehicle


• Full comprehensive car insurance


• Right to work in Australia


• Genuine respect for people living with disability


• Clear communication and active listening


• Reliability and a professional, dependable attitude

Nice to Have

• Certificate III or IV in Individual Support, Disability Support, or Community Services


• Previous experience in disability support, aged care, or community services


• Understanding of person‑centred support, dignity of risk, and choice & control


• Experience adapting activities for people with different abilities

What We Offer

• Pay in accordance with the SCHADS Award


• Comprehensive paid induction and training


• Ongoing professional development budget


• Supportive team culture where your work is valued


• Flexible scheduling options across casual and part‑time roles


• Team events and social connection


• Clear progression pathways into Senior Support Worker and other roles


• 6-month probation period; 2 weeks’ notice once confirmed