Senior Support Worker

Quilly; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid annual leave

Sick leave

Superannuation contributions

Ongoing training

Career progression pathways

Job summary

Quilly is a registered NDIS provider dedicated to empowering participants to live fulfilling, independent lives. We specialise in holistic, person-centered care, working alongside participants and their wider support networks.

We pride ourselves on flexibility, compassion, and commitment to quality outcomes for both participants and staff, with guaranteed hours and ongoing training for career progression.

Qualifications

• A naturally compassionate, empathetic, and patient nature with excellent communication skills.
• Proven experience in supporting and/or mentoring support workers.
• Solid foundational understanding of Positive Behaviour Support (PBS) frameworks.
• Demonstrated ability to meet reporting deadlines and ensure records are up to date.
• A current Australian driver's license, a reliable insured vehicle, and First Aid & CPR qualifications.
• WWCC and Working With Children Check are maintained as required.

Responsibilities

• Provide tailored personal care and assist daily living tasks.
• Drive community access, social engagement, and goal progression.
• Administer medication safely and mentor others in the unit.
• Implement PBS frameworks to manage complex needs.
• Mentor staff in SIL or ILO and support participant plans.
• Ensure accurate documentation and reporting compliance at the unit.
• Deliver empathetic emotional and wellbeing support.

Skills

Compassionate

Communication

PBS knowledge

Mentoring

Documentation

Education

Certificate III in Individual Support (Disability)

Job description

As a Permanent Senior Support Worker, you will provide high-quality, person-centered care to individuals living with a disability. You will be directly empowering participants to achieve autonomy at home and in the community, specializing in complex care support.

Key responsibilities

• Provide tailored personal care and facilitate daily living tasks
• Drive community access, social engagement, and goal progression
• Administer medication safely and accurately and mentor support workers in the unit to do the same
• Implement Positive Behaviour Support (PBS) frameworks to manage complex needs
• Mentor and support workers in the SIL or ILO to implement participant support plans
• Have oversight and ensure documentation and reporting is being completed accurately at the unit and ensure compliance requirements are being met
• Responsible for completing and documenting induction shifts for new team members
• Deliver empathetic emotional and wellbeing support

About you

• A naturally compassionate, empathetic, and patient nature with excellent communication skills
• Proven experience in supporting and/or mentoring support workers
• A solid foundational understanding of Positive Behaviour Support (PBS) frameworks
• Demonstrated ability to meet reporting deadlines and ensure records are kept up to date and current
• A current Australian driver's license, a reliable insured vehicle, and current First Aid & CPR qualifications
• Certificate III in Individual Support (Disability) or an equivalent relevant qualification
• A valid NDIS Worker Screening Check and a Working With Children Check (WWCC)
• Basic digital literacy to document accurate, high-quality shift notes and incident reports
• Permanent contract with guaranteed hours
• Paid annual leave and sick leave
• Consistent superannuation contributions
• Highly competitive rates
• Ongoing training, PBS framework development, and career progression pathways into senior leadership
• Supportive management team with balanced scheduling

Quilly is a registered NDIS provider dedicated to empowering participants to live fulfilling, independent lives. We specialize in holistic, person-centered care, working alongside participants and their wider support networks. We pride ourselves on being flexible, compassionate, and fiercely committed to quality outcomes for both our participants and our staff.