Disability Support Worker

Courage Support Services; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

Courage Support Services in Melbourne, VIC is seeking a General Support Worker to provide hands-on, person-centred support to participants at home and in the community. You will follow each participant’s plan, promote choices, and keep the participant at the centre of care.

Role requires current First Aid, an NDIS Worker Screening Check, a WWC Check if required, and a valid driver’s licence. Certificate III in Individual Support or similar is preferred; smartphone and orientation module are also

Qualifications

• NDIS Worker Screening Check and Working with Children Check if required
• Current First Aid certificate
• Driver’s licence and a reliable, comprehensively insured car
• NDIS Worker Orientation Module
• A smartphone
• Certificate III in Individual Support, Disability, Aged Care, Mental Health, Community Services or similar preferred; relevant experience and skills may be considered

Responsibilities

• Provide hands-on, person-centred support with daily activities
• Assist with personal hygiene and dressing
• Prepare meals and help with housework
• Go shopping and run errands with participants
• Plan social activities and offer emotional support and friendship
• Follow participant support plans and communicate with the team

Skills

Cultural sensitivity

Time management

Problem solving

Conflict resolution

Team player

Education

Certificate III in Individual Support

Tools

Microsoft Office

Record-keeping systems

Job description

Provide hands-on, person-centred support that helps participants live the life they choose — at home, in the community and everywhere in between.

About the role

Under the NDIS Workforce Capability Framework, this is a General Support Worker role. You’ll follow each participant’s support plan, promote their choices, rights and decisions, and keep the participant at the centre of everything you do.

What you’ll do

Day-to-day support

• Help with important daily activities
• Support personal hygiene and dressing
• Prepare meals and help with housework
• Go shopping and run errands together
• Plan a varied mix of social activities
• Offer emotional support and friendship

Communicate and build trust

• Communicate clearly, inclusively and respectfully
• Adapt to each person’s age, culture and way of communicating — verbal and non-verbal
• Build relationships based on mutual respect, persistence and patience
• Put the participant’s voice first, including during any conflict

Rights and safety

• Support participants to share their views, raise concerns and make complaints
• Follow personal hygiene and infection control procedures
• Notice and respond quickly if someone is distressed, unwell or uncomfortable
• Identify risks and act promptly with the participant and your supervisor
• Never use restrictive practices unless approved and trained to do so

Teamwork and reporting

• Review notes and support plans before you start
• Record your work as required
• Tell management about feedback, changes in circumstances and safety issues
• Report any sign of discrimination, exploitation, neglect, abuse or violence
• Ask when you’re unsure — and speak up if you’re feeling stressed

Requirements

• NDIS Worker Screening Check, and a Working with Children Check if required
• Current First Aid certificate
• Driver’s licence and a reliable, comprehensively insured car
• NDIS Worker Orientation Module
• A smartphone
• Certificate III in Individual Support, Disability, Aged Care, Mental Health, Community Services or similar is preferred — relevant experience and skills may be considered instead

Experience and skills

Experience

• At least six months’ relevant experience preferred
• Experience supporting people with disability, including with personal hygiene
• A track record of promoting choice and independence
• Ongoing professional development and an understanding of continuous improvement

Skills

• Comfortable working with people of all ages, cultures and abilities
• Good time management, problem solving and conflict resolution
• Able to use Microsoft Office and record-keeping systems
• A team player who builds rapport and trust

Together we can make a change.

New to the sector? Read how to become a disability support worker in Victoria.