Senior Student Administration & Success Lead

Griffith University Employees, Location, Alumni; Gold Coast City; On-site; AUD 82,000 - 92,000; Full time

Job summary

Griffith University is seeking a Senior Student Administration Officer to provide high-quality administrative support to students across all stages of their academic journey, from enrolment to graduation. This continuing, full-time role is based at Brisbane South (Nathan) or the Gold Coast, with potential to work across locations.

The position is HEW Level 5 with a base salary of $82,415–$92,456 per annum plus 17% superannuation; total package ranges from $96,426 to $108,174 per annum including

Qualifications

• Experience in student administration within a tertiary education environment.
• Knowledge of academic policies, program structures, credit transfer rules, and degree requirements.
• Ability to assess and process complex applications such as credit transfers and cross-institutional studies.
• Strong communication and interpersonal skills.
• Ability to work in a dynamic environment with competing deadlines.
• Demonstrated problem-solving skills and attention to detail.
• Strong time management and organizational skills.

Responsibilities

• Manage complex student administration issues and provide expert advice on enrolment, progression, and graduation.
• Assess and process applications such as credit transfers, cross-institutional studies, degree variations, and course substitutions.
• Verify students' eligibility to graduate and coordinate with the Graduations Office.
• Engage in activities that support the student journey from recruitment through to graduation.
• Contribute to the delivery and continuous improvement of Student Administration functions.
• Support third-party student administration functions.

Skills

Student administration

Communication skills

Interpersonal skills

Time management

Organizational skills

Problem solving

Job description

Griffith University is seeking a Senior Student Administration Officer to provide high-quality administrative support to students across all stages of their academic journey, from enrolment to graduation. This continuing, full-time role is based at Brisbane South (Nathan) or the Gold Coast, with potential to work across locations.

The position is HEW Level 5 with a base salary of $82,415–$92,456 per annum plus 17% superannuation; total package ranges from $96,426 to $108,174 per annum including