Senior Student Administration Officer

Griffith University; Gold Coast City; On-site; AUD 82,000 - 92,000; Full time

Job summary

Griffith University is seeking a Senior Student Administration Officer to deliver high-quality administrative support to students throughout their academic journey, from enrolment to graduation.

You will manage complex student records, assess applications, verify graduation eligibility, and contribute to continuous improvement of Student Administration. A dynamic environment with multiple locations offers opportunities across campuses.

Qualifications

• Experience in student administration within a tertiary education environment.
• Understanding of academic policies, program structures, credit transfer rules, and degree requirements.
• Ability to assess and process complex applications (credit transfers, cross-institutional studies, program variations).
• Strong communication and interpersonal skills with students, faculty and staff.

Responsibilities

• Manage complex student administration issues and provide expert advice on enrolment, progression and graduation.
• Assess and process applications such as credit transfers, cross-institutional studies, degree variations and course substitutions.
• Verify students' eligibility to graduate and coordinate with the Graduations Office.
• Support activities across recruitment to graduation to enhance the student journey.
• Contribute to delivery and continuous improvement of Student Administration functions.
• Support third-party student administration functions.

Job description

Job Description

As Senior Student Administration Officer play a vital role in delivering high-quality administrative support to students across all stages of their academic journey, helping ensure their success and a seamless experience from enrolment to graduation.

Key responsibilities include:

• Manage complex student administration issues and offer expert advice on matters related to enrolment, program variations, progression, and graduation
• Assess and processing applications such as credit transfers, cross-institutional studies, degree variations, and course substitutions
• Verify students' eligibility to graduate and coordinate with academic elements and the Graduations Office
• Engage in activities that support the student journey from recruitment through to graduation
• Contribute to the delivery and continuous improvement of Student Administration functions
• Support third-party student administration functions

About you

• Demonstrated experience in student administration within a tertiary education environment, particularly in areas such as credit, enrolment, progression, and graduation.
• Thorough understanding of academic policies and procedures, including program structures, credit transfer rules, and degree requirements.
• Demonstrated ability to assess and process complex applications, such as credit transfers, cross-institutional studies, and program variations.
• Strong communication and interpersonal skills, with the ability to interact effectively with students, faculty, and staff.
• Ability to work in a dynamic environment with competing deadlines.
• Demonstrated problem-solving skills and attention to detail
• Strong time management and organizational skills

What we can offer
This is a continuing position, % (1.0 FTE) Full-Time position primarily based at either Brisbane South (Nathan) or Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.
Salary Range
The full time equivalent base salary will be HEW Level 5 range $82, - $92, per annum + 17% superannuation. The salary including superannuation is in the range $96, -$, per annum.