Senior Strategic Insights Advisor

Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Wellbeing programs

Career development

Job summary

Department of Customer Service in NSW seeks a Senior Advisor Strategy & Insights to lead delivery of key initiatives across the Department. You will interrogate data, frame strategic options, and translate recommendations into prioritised actions that drive citizen outcomes.

The role offers hybrid work from Sydney CBD, flexible arrangements, and opportunities for career development, wellbeing programs, and ongoing learning.

Qualifications

• Strategic problem-solving using data-driven approaches to craft actionable recommendations.
• End-to-end experience from problem framing to implementation planning and tracking.
• Strong financial literacy to analyse models and drivers of value.

Responsibilities

• Diagnose and define root causes of strategic challenges using data and trends.
• Design clear, testable strategic options and budget bids for senior scrutiny.
• Translate recommendations into prioritised initiatives and measures for delivery.
• Influence executive discussions with crisp narratives and decision papers.
• Mentor colleagues and embed best practice across the team.

Skills

Strategic problem-solving

End-to-end strategy

Financial literacy

Influential communication

Change orientation

Stakeholder savvy

Growth mindset

Job description

Department of Customer Service in NSW seeks a Senior Advisor Strategy & Insights to lead delivery of key initiatives across the Department. You will interrogate data, frame strategic options, and translate recommendations into prioritised actions that drive citizen outcomes.

The role offers hybrid work from Sydney CBD, flexible arrangements, and opportunities for career development, wellbeing programs, and ongoing learning.