Senior Strategic Customer Success Manager

Salesforce

Sydney

Hybrid

AUD 180,000 - 240,000

Full time

5 days ago

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Job summary

Salesforce is seeking a Senior Manager, Customer Success to lead strategic activities for our Signature customers within the Automotive Cloud ecosystem. You will partner with IT and business leadership to ensure adoption, health, and value realization of Salesforce investments.

In this role, you will drive multi-org programs, align internal resources, and deliver evidence-based guidance to executives. The position is office-flexible with a requirement to be in the office at least three days per

Qualifications

5-6 years of experience in Customer Success, SaaS platform use, or related strategic consulting fields.
Exceptional communication and presentation skills with ability to influence at executive levels.
Ability to handle objections, navigate complex discussions, and drive alignment.
Ability to clarify roles and responsibilities of collaborators and ensure technical/business alignment.

Responsibilities

Complex Program Management: own the Signature experience across multi-org customers.
Resource Mobilization: connect all dots and own customer needs.
Business Value Integration: align teams around customer goals to deliver value.