Senior Customer Success Leader, AI Cloud & Strategy

Salesforce, Inc.; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. in Sydney, NSW is seeking a Senior Customer Success Leader to drive strategic outcomes for complex, multi-org Signature customers. You will partner with executive sponsors, align stakeholders, and lead platform adoption across Sales Cloud and Service Cloud in an office-flexible role.

You will influence executives, manage risk, and ensure value delivery for automotive and enterprise-scale deployments, coordinating cross-functional teams to maximize adoption and measurable success.

Responsibilities

• Lead strategic outcomes for complex, multi-org Signature customers.
• Partner with executive sponsors, align stakeholders, and drive platform adoption across Sales Cloud and Service Cloud.
• Coordinate cross-functional teams to deliver value and adoption.
• Influence executives and manage risk to ensure value delivery.

Job description

Salesforce, Inc. in Sydney, NSW is seeking a Senior Customer Success Leader to drive strategic outcomes for complex, multi-org Signature customers. You will partner with executive sponsors, align stakeholders, and lead platform adoption across Sales Cloud and Service Cloud in an office-flexible role.

You will influence executives, manage risk, and ensure value delivery for automotive and enterprise-scale deployments, coordinating cross-functional teams to maximize adoption and measurable success.