Senior Strata Manager

Jamesons Strata Management; Hornsby; On-site; AUD 85,000 - 120,000; Full time

Job summary

Jamesons Strata Management in Hornsby seeks a Senior Strata Manager to own a portfolio and lead committees with confidence. Reporting to Hornsby leaders, you will guide complex strata matters, mentor peers, and work with specialist teams across care, maintenance, governance and finance.

Applicants should have 4+ years in Class 2 strata, strong NSW legislative knowledge, and proficiency with SMATA, Strata Master and Front. This role is based on-site in Hornsby.

Qualifications

• Proven strata management experience with 4+ years at Class 2 level.
• Strong knowledge of NSW strata legislation.
• Confident in leading meetings and negotiations.
• Excellent organisation and ability to prioritise demands.
• Leadership and mentoring capabilities.
• Proficiency using strata systems (SMATA, Strata Master, Front).
• Practical, accountable approach to resolution.

Responsibilities

• Build trusted relationships with committees, owners and stakeholders.
• Manage portfolio with clear communication and follow-through.
• Chair meetings and translate decisions into action.
• Guide committees on budgets, insurance, governance.
• Coordinate repairs, maintenance and major works.
• Navigate by-law matters and disputes with empathy.
• Keep compliance, records, and risks well managed.
• Mentor team members and share knowledge.

Skills

Strata management

Stakeholder management

Meeting leadership

Budgeting & governance

Dispute resolution

Mentoring

Education

Strata management certification

NSW strata legislation knowledge

Tools

SMATA

Strata Master

Front

Job description

Full-time Permanent Mid-level Senior

Description

Senior Strata Manager

Know your stuff, care about your customers and enjoy helping others grow? We'd love to meet you.

We're looking for an experienced Senior Strata Manager to join our Hornsby team. Someone who builds strong relationships, confidently handles complex strata matters and follows through on what they say they'll do.

At Jamesons, our purpose is simple: making our customers happier at home by leaving their building in a better place.

The opportunity

Reporting to our Hornsby leaders, you'll take ownership of a strata portfolio, using your experience and judgement to guide committees, resolve challenges and keep things moving.

You'll also play an important part in supporting the team, sharing your knowledge and helping other strata professionals develop their confidence and capability.

You'll work alongside specialist teams across Customer Care, Repairs & Maintenance, Compliance, Insurance, Finance and Governance.

What you'll be doing

• Building trusted relationships with committees, owners and key stakeholders.
• Managing your portfolio with clear communication, practical advice and consistent follow-through.
• Preparing for and chairing meetings, ensuring decisions translate into action.
• Guiding committees through budgets, financial management, insurance and governance matters.
• Coordinating repairs, maintenance, major works and complex building matters with relevant specialists.
• Navigating complaints, by-law matters and disputes with sound judgement and empathy.
• Keeping compliance obligations, records and emerging risks well managed.
• Mentoring team members and contributing ideas that improve how we work.

What you’ll bring

• Proven strata management experience, including at least four years operating at Class 2 level.
• Strong knowledge of NSW strata legislation and experience managing complex schemes and matters.
• Confidence leading meetings, navigating challenging conversations and negotiating practical outcomes.
• Strong organisation and the ability to prioritise competing demands.
• Leadership qualities and experience coaching or supporting others.
• Confidence using strata systems, ideally SMATA, Strata Master and Front.
• A practical, thoughtful approach, with the accountability to take matters through to resolution.

Why Jamesons?

You'll have the opportunity to use your experience, contribute to the direction of the branch and work closely with colleagues across a range of specialist functions.

Our values guide how we work:

• Better Everyday
• We have each other's back
• Nothing is bigger than the little things