Designer - Content & Experience

Nearheal; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Origin is seeking a Content and Experience Designer to join the Customer Communications team in Melbourne. Lead compliant communications across regulation-heavy channels and shape customer-facing content for accounts, obligations and decisions.

You will balance clarity, compliance and customer care, owning end-to-end content outcomes in credit and collections while collaborating with Legal, Compliance and operations teams.

Qualifications

• Proven experience delivering compliance-heavy or regulated communications in energy, telco, finance or similar environments.
• Strong writing and editing skills, with ability to simplify complex information without losing accuracy.
• Experience across CMS platforms and structured content environments.
• Self-directed, able to lead workstreams and manage competing priorities with minimal oversight.
• Solid grounding in UX and content design principles for service and support journeys.

Responsibilities

• Own and lead content across the credit and collections portfolio, partnering with Legal, Compliance and stakeholders.
• Deliver mandatory and regulatory communications across web, email, SMS and print with accuracy and timeliness.
• Translate complex regulatory requirements into clear, customer-first content.
• Apply UX and behavioural principles to improve high-stakes journeys such as arrears and hardship.
• Ensure content meets regulatory, legal and accessibility standards including WCAG 2.2 AA.
• Prioritise and deliver content autonomously in a fast-moving environment.
• Identify opportunities to improve communication effectiveness and reduce inbound demand.

Skills

Regulated communications

Strong writing

CMS experience

UX/content design

Stakeholder collaboration

Tools

CMS platforms

WCAG guidelines

Job description

• Lead content across the credit & collections and other highly regulated channels

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

Design compliant, high-impact customer communications that stand up to regulation and scale across millions of customer moments.

At Origin, we’re on a mission to get energy right for our customers, communities and planet. Our brand promise, all kinds of useful, comes to life through the way we communicate in the moments that matter most. This role sits right at that intersection, shaping the communications customers rely on to understand their accounts, meet obligations and make informed decisions.

We’re looking for a Content and Experience Designer to join our Customer Communications, Experience and Personalisation team, with a clear mandate to lead content across the lifeblood of our business in managing the credit & collections and other highly regulated mandatory communications .

This is not a passive delivery role. You will operate with autonomy, owning end-to-end content outcomes across regulated communications, balancing compliance, clarity and customer care in equal measure.

Key Responsibiities

• Own and lead content across the credit and collections portfolio, partnering closely with Legal, Compliance and operational stakeholders
• Deliver mandatory and regulatory communications across web, email, SMS and print, ensuring accuracy, consistency and timeliness
• Translate complex regulatory requirements into clear, customer-first content that reduces confusion and drives the right action
• Apply UX and behavioural principles to improve outcomes in high-stakes journeys such as arrears, payment support and hardship
• Ensure all content meets regulatory, legal and accessibility standards including WCAG 2.2 AA
• Work autonomously to prioritise, shape and deliver content within a fast-moving, high-accountability environment
• Identify opportunities to improve communication effectiveness, reduce inbound demand and strengthen customer trust

What you’ll bring

• Proven experience delivering compliance-heavy or regulated communications in energy, telco, finance or similar environments
• Strong writing and editing skills, with the ability to simplify complex or sensitive information without losing accuracy
• Confidence working directly with Legal and Compliance stakeholders, navigating ambiguity and interpreting requirements
• Experience across CMS platforms and structured content environments
• A pragmatic, self-directed approach with the ability to lead workstreams and manage competing priorities with minimal oversight
• Solid grounding in UX and content design principles, particularly in service and support journeys

If you can balance precision with empathy and are ready to take ownership of content in one of the most critical customer moments, we would love to hear from you.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.