Senior Manager, Sales Performance & Capability - Consumer Sales

Origin Energy; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

Origin Energy Limited is seeking a Senior Manager, Sales Performance & Capability - Consumer Sales to lead frameworks, capability programs, and operational improvements across consumer sales channels. You’ll empower frontline teams with tools, training and insights to lift performance and quality.

You will manage offshore vendor relationships, coordinate campaigns and product launches, and partner with Technology to enhance CRM and sales tech adoption.

Qualifications

• Extensive experience in sales performance, operations or capability within high-volume consumer sales, ideally in energy, telecommunications or financial services.
• Proven success improving sales quality, assurance and compliance, supported by strong analytical and commercial judgement.
• Experience managing outsourced or offshore operations, including vendor governance, contractual oversight and performance improvement.
• A track record delivering campaigns, product launches and capability programs, alongside experience implementing or improving CRM and sales technology.
• Strong people leadership and stakeholder influencing skills, with tertiary qualifications in Business, Commerce, Marketing or a related discipline.

Responsibilities

• Lead sales performance, quality and compliance frameworks, using insights and reporting to identify risks and drive measurable improvement.
• Manage the Accenture offshore relationship, holding delivery to agreed standards and improving performance, efficiency and customer outcomes.
• Coordinate campaigns, product launches and training programs so sales channels are prepared and confident to deliver.
• Oversee sales platforms and support Salesforce and operational integrations, partnering with Technology to improve adoption and inform the digital roadmap.
• Lead and develop your team, aligning priorities across Marketing, Product, Technology, Compliance and Operations.

Skills

Sales performance

Operations

Leadership

CRM software

Education

Tertiary qualifications in Business/Commerce/Marketing

Tools

CRM software

Job description

Select how often (in days) to receive an alert:

Senior Manager, Sales Performance & Capability - Consumer Sales

• Lead sales performance, capability and quality across consumer sales channels
• Develop teams and improve sales outcomes through technology and innovation

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Reporting to the General Manager, Consumer Sales, you’ll lead the frameworks, capability programs and operational improvements that enable our channels to succeed. Your scope spans sales assurance, campaign and product launch readiness, offshore vendor performance and sales technology.Leading an operations delivery team, you’ll connect people, processes and systems to equip frontline teams with the tools, knowledge and support they need to perform.

Key Responsibilities

• Lead sales performance, quality and compliance frameworks, using insights and reporting to identify risks and drive measurable improvement.
• Manage the Accenture offshore relationship, holding delivery to agreed standards and improving performance, efficiency and customer outcomes.
• Coordinate campaigns, product launches and training programs so sales channels are prepared and confident to deliver.
• Oversee sales platforms and support Salesforce and operational integrations, partnering with Technology to improve adoption and inform the digital roadmap.
• Lead and develop your team, aligning priorities across Marketing, Product, Technology, Compliance and Operations.

About You

• Extensive experience in sales performance, operations or capability within high-volume consumer sales, ideally in energy, telecommunications or financial services.
• Proven success improving sales quality, assurance and compliance, supported by strong analytical and commercial judgement.
• Experience managing outsourced or offshore operations, including vendor governance, contractual oversight and performance improvement.
• A track record delivering campaigns, product launches and capability programs, alongside experience implementing or improving CRM and sales technology.
• Strong people leadership and stakeholder influencing skills, with tertiary qualifications in Business, Commerce, Marketing or a related discipline.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.