Senior Solutions Designer - Pre-Sales & Architecture

SUEZ; Sydney; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Solution Designer to provide professional, timely, accurate proposals for air transport services. You will drive new business opportunities by leveraging IT and industry knowledge to deliver cost-effective, deliverable solutions after a detailed pre-sales review of requirements.

The role emphasizes strong product knowledge, customer engagement, and coordination with Delivery for implementation, with a focus on increasing customer satisfaction and revenue retention.

Qualifications

• Degree or equivalent experience in Engineering, Computer Technologies, or Business.
• MBA is a plus.

Responsibilities

• Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment;
• Establish and maintain a professional relationship with customers;
• Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements;
• Work closely with Account Managers/Directors to develop sales and accounts development strategies;
• Promote SITA by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops;
• Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally;
• Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies, and SITA solution portfolios;
• Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals;
• Own the technical and commercial parts of proposals submitted to customers;
• Work closely with project manager to ensure efficient transfer of projects for implementation;
• Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities;
• Interact with colleagues to gain and share ideas and opportunities, provide coaching and mentoring in pre-sales activities.

Skills

End-to-end design

Application architecture

Messaging & Web services

Java & .NET

Distributed systems

Oracle DB

Air Transport domain

Stakeholder engagement

Financial awareness

Education

Engineering or Computer Technologies degree

MBA is a plus

Job description

SITA is seeking a Solution Designer to provide professional, timely, accurate proposals for air transport services. You will drive new business opportunities by leveraging IT and industry knowledge to deliver cost-effective, deliverable solutions after a detailed pre-sales review of requirements.

The role emphasizes strong product knowledge, customer engagement, and coordination with Delivery for implementation, with a focus on increasing customer satisfaction and revenue retention.