Senior Software Engineer (Enterprise Service Management)

Adelaide University; Adelaide; Hybrid; AUD 122,000 - 136,000; Full time

Job summary

Adelaide University is seeking a Senior Software Engineer (Enterprise Service Management) to lead the design, development and delivery of ServiceNow solutions across the university. You will drive secure, scalable workflows, automation and integrations, and mentor developers while contributing to platform architecture.

Based at City or Mawson Lakes campus with flexible work-from-home arrangements in line with policy, you will join the IT Research Enablement & Digital Business, Enterprise Service

Qualifications

• Ability to translate complex requirements into secure and maintainable ServiceNow solutions.
• Senior technical leadership in ServiceNow with architecture review and guidance.

Responsibilities

• Develop, configure, integrate and troubleshoot ServiceNow solutions.
• Provide technical direction and mentoring to developers and other engineers.

Tools

ServiceNow

Job description

Senior Software Engineer (Enterprise Service Management)

Salary Range: $121,744 - $135,754 pa (+17% super)

• Based in IT Enterprise Service Management team at the City / Mawson Lakes Campus
• Full-time, continuing position
• Salary Range: $121,744 - $135,754 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia's future change-makers and create a better tomorrow.

Workthat matters

The Senior Software Engineer (ESM) will provide senior technical expertise and technical leadership in the design, development and delivery of ServiceNow solutions that support enterprise service management across Adelaide University. The role will be responsible for developing secure, scalable and maintainable workflows, automation and integrations, resolving complex technical issues, contributing to platform architecture and design decisions, and providing technical direction, guidance and mentoring to developers and other technical team members.

The role can be primarily based at either City or Mawson Lakes campus, with flexible working-from-home arrangements available in accordance with University policy.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

This role forms part of the IT Research Enablement & Digital Business, Enterprise Service Management team within the Information Technology Function and is aligned to the Corporate Portfolio within the University.

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

This role is perfect for someone who combines strong hands on ServiceNow development and platform engineering expertise with curiosity and a drive to continuously improve. You’ll be comfortable developing, configuring, integrating and troubleshooting solutions yourself while also contributing to technical design and supporting others. Experience with AI, intelligent automation and applying AI capabilities to improve service delivery and user experience is highly regarded, together with strong problem solving, communication and collaboration skills.

Learn more about our people, what we stand for and what we offer at Careers at AU .

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Ability to translate complex business requirements into innovative, secure and maintainable ServiceNow solutions, with strong experience in workflow automation and enterprise integrations. Experience applying AI, intelligent automation or ServiceNow AI capabilities to improve service delivery and user experience will be highly regarded.
• Senior technical leadership experience within a ServiceNow environment, including providing technical direction and mentoring to developers, leading or contributing to solution and architecture decisions, undertaking technical and design reviews, resolving complex platform issues, and working collaboratively with business stakeholders, architects, technical teams and vendors.

Ourcommitment to inclusionand diversity

We are committed to fostering a culture of inclusion where diversity iscelebratedand everyone feels respected and valued.Adelaide University, Tirkangkaku isanequal opportunityemployer,committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. Westrongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of allages,genders,cultural backgrounds, sexual orientations, andgender identities. We are committed to supporting flexible workingarrangementsand providing reasonable adjustments throughout the recruitment process.

The online application form will list the specific selection criteria thatyou need to address.

For further information about this opportunity, please contact (quoting reference number 493618):

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.