Senior Software Engineer (Enterprise Service Management)

University of Adelaide; Adelaide; Hybrid; AUD 116,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Job summary

The University of Adelaide is seeking a Senior Software Engineer (ESM) to lead design, development and delivery of ServiceNow solutions across enterprise service management. You will craft secure, scalable workflows, automation and integrations, mentor developers and influence platform architecture while resolving complex technical issues.

Candidates should have a minimum of five years of hands-on ServiceNow development and platform engineering experience, with strong JavaScript, integrations

Qualifications

• Five years of hands-on ServiceNow development and platform engineering in large enterprise environments.
• Ability to translate complex business requirements into secure, maintainable ServiceNow solutions with automation and integrations.
• Senior technical leadership responsibilities including mentoring, reviews and architectural decisions.

Responsibilities

• Design, develop and support ServiceNow solutions for enterprise service management.
• Develop secure, scalable workflows, automation and integrations; resolve complex platform issues.
• Provide technical direction, code reviews and governance; mentor developers and peers.

Skills

ServiceNow

JavaScript

Workflow automation

Integrations

Technical leadership

AI capabilities

Job description

• Based in IT Enterprise Service Management team at the City / Mawson Lakes Campus
• Full-time, continuing position
• Salary Range: $116,320 - $130,498 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change‑makers and create a better tomorrow.

Workthat matters

The Senior Software Engineer (ESM) will provide senior technical expertise and technical leadership in the design, development and delivery of ServiceNow solutions that support enterprise service management across Adelaide University. The role will be responsible for developing secure, scalable and maintainable workflows, automation and integrations, resolving complex technical issues, contributing to platform architecture and design decisions, and providing technical direction, guidance and mentoring to developers and other technical team members.

The role requires a minimum of five years’ demonstrated hands‑on ServiceNow development and platform engineering experience, ideally within large and complex enterprise environments. Candidates will require strong expertise in ServiceNow solution design, JavaScript, workflow automation, integrations, platform configuration and development standards. The role will also contribute to technical governance, solution and code reviews, platform standards, management of technical debt and ensuring solutions remain maintainable and upgradeable.

The role can be primarily based at either City or Mawson Lakes campus, with flexible working‑from‑home arrangements available in accordance with University policy.

The team

This role forms part of the IT Research Enablement & Digital Business, Enterprise Service Management team within the Information Technology Function and is aligned to the Corporate Portfolio within the University.

Visit the AU website to learn moreabout the Corporate Portfolio.

Our people

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

This role is perfect for someone who combines strong hands‑on ServiceNow development and platform engineering expertise with curiosity and a drive to continuously improve. You’ll be comfortable developing, configuring, integrating and troubleshooting solutions yourself while also contributing to technical design and supporting others. Experience with AI, intelligent automation and applying AI capabilities to improve service delivery and user experience is highly regarded, together with strong problem solving, communication and collaboration skills.

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience

• Minimum of five years’ hands‑on experience designing, developing and supporting ServiceNow solutions within large and complex enterprise environments, with strong expertise in platform configuration, JavaScript, workflow automation, integrations, security and scalable and maintainable solution design.
• Ability to translate complex business requirements into innovative, secure and maintainable ServiceNow solutions, with strong experience in workflow automation and enterprise integrations. Experience applying AI, intelligent automation or ServiceNow AI capabilities to improve service delivery and user experience will be highly regarded.
• Senior technical leadership experience within a ServiceNow environment, including providing technical direction and mentoring to developers, leading or contributing to solution and architecture decisions, undertaking technical and design reviews, resolving complex platform issues, and working collaboratively with business stakeholders, architects, technical teams and vendors.

Ourcommitment to inclusionand diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University, Tirkangkaku is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

The online application form will list the specific selection criteria that you need to address.

Submit your application by 11:30pmSunday 8 November 2026

Jessica De Lorenzo
Team Lead, Talent Acquisition
[phone] | [e-mail]