Senior ServiceNow Engineer

City of Greater Geelong; Geelong; On-site; AUD 113,000 - 138,000; Full time

Job summary

The City of Greater Geelong seeks a ServiceNow Specialist to design, develop and deploy scalable solutions across ITSM, HRSD and procurement operations. You will configure modules, build automation, and lead custom app development on the ServiceNow platform.

You will work with a cross-functional team, participate in Scrum ceremonies, and contribute to system integrations using REST/SOAP. A tertiary qualification in computer science is required, with strong IT service management experience.

Qualifications

• Tertiary qualification in Computer Science or equivalent.
• Experience with core ServiceNow modules: ITSM, HRSD, Sourcing & Procurement Operations.
• Advanced expertise in Flow Designer, Service Catalog, UI Policies, Business Rules, Script Includes, Client Scripts.

Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with ITSM/HRSD/Procurement requirements.
• Configure and customise ServiceNow modules, including flows, forms, UI policies, business rules, scripting, and integrations.
• Build automation workflows and self-service capabilities to improve user experience and efficiency.
• Lead development of custom applications on the ServiceNow platform to extend core functionality.
• Participate in Agile ceremonies and plan/backlog refinement.

Skills

Agile methodologies

Stakeholder collaboration

ServiceNow architecture

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Flow Designer

UI Policies

Job description

About The Role

In this role, you will collaborate with the Platform Engineering Lead, key business stakeholders, and cross-functional teams to transform business requirements into scalable technical solutions that improve service efficiency and user experience.

Work type: Permanent, full-time.

Classification: Band 8, $125,701 pa plus super.

Key responsibilities include:

• Design, develop, and implement ServiceNow solutions aligned with business and IT service management requirements, including ITSM, HRSD, Procurement & Legal PPM, and custom applications.
• Configure and customise ServiceNow modules, including flows, forms, UI policies, business rules, scripting, and integrations.
• Build and optimise automation workflows and self-service capabilities to improve user experience and operational efficiency.
• Lead the development of custom applications on the ServiceNow platform to extend and enhance core functionality.
• Actively participate in agile delivery ceremonies, including planning and estimation, backlog refinement, stand-ups, and retrospectives.
• Design and implement system integrations between ServiceNow and other enterprise platforms (e.g. ERP, HR, Identity Management, monitoring tools, etc.) using APIs, REST/SOAP, and integration hubs.
• Serve as the technical subject matter expert for the ServiceNow platform.
• Identify opportunities for continuous improvement and platform innovation, including AI, predictive intelligence, and virtual agents.
• Prepare and maintain technical documentation, including design specifications, implementation plans, and user guides.

About You

To be successful in this role, you will have a tertiary qualification in Computer Science, or equivalent qualifications, or an equivalent combination of formal training and significant professional experience in a similar role in a comparable organisation.

Essential Experience

• Strong technical proficiency across ServiceNow platform architecture, configuration, and customisation.
• Proven experience working with core ServiceNow modules, including IT Service Management (ITSM) (Incident, Problem, Change, Request, and CMDB), Legal Service Delivery, and Sourcing & Procurement Operations.
• Advanced expertise in ServiceNow capabilities such as Flow Designer, Service Cataloge, UI Policies, Business Rules, Script Includes, and Client Scripts.
• Solid understanding of scoped applications and custom application development within the ServiceNow platform.
• Experience with modern ways of working such as Scrum or other Agile methodologies.
• Exposure to Human Resources Service Delivery (HRSD) and/or Customer Service Management (CSM) is desirable.

Preferred candidates will be required to undergo a National Police Check and Working with Children's check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Contact Information

Enquiries: Marty Walsh | Platform Engineering Lead | [e-mail]

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