Senior Software Engineer (Enterprise Service Management)

The University of Adelaide; Adelaide; Hybrid; AUD 116,000 - 130,000; Full time

Benefits offered by this job

Flexible working from home

Job summary

The University of Adelaide is seeking a Senior Software Engineer (Enterprise Service Management) to lead ServiceNow initiatives, architect scalable solutions and mentor developers across IT. The role combines hands-on development with platform engineering and collaboration with stakeholders to deliver secure, efficient service management.

Based at City or Mawson Lakes Campus with flexible work-from-home arrangements, this continuing full-time position offers substantial scope to influence

Qualifications

• Ability to translate complex business requirements into innovative, secure and maintainable ServiceNow solutions, with focus on workflows and integrations.
• Experience providing technical direction, design reviews and mentorship to developers and architects.
• Strong problem-solving and collaboration skills with stakeholders across IT and business units.

Responsibilities

• Provide senior technical leadership in design, development and delivery of ServiceNow solutions for enterprise service management.
• Develop secure, scalable workflows, automation and integrations, and resolve complex platform issues.
• Mentor and guide developers and other technical team members; contribute to architecture decisions.

Skills

ServiceNow

Workflow automation

Enterprise integrations

Technical leadership

AI capabilities

Mentoring

Job description

Senior Software Engineer (Enterprise Service Management)

• The University of Adelaide
• Australia, SA
• Oct 26, 2026

Full Time - Continuing

About The University of Adelaide

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and...

• Based in IT Enterprise Service Management team at the City / Mawson Lakes Campus
• Full-time, continuing position
• Salary Range: $116,320 - $130,498 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Workthat matters

The Senior Software Engineer (ESM) will provide senior technical expertise and technical leadership in the design, development and delivery of ServiceNow solutions that support enterprise service management across Adelaide University. The role will be responsible for developing secure, scalable and maintainable workflows, automation and integrations, resolving complex technical issues, contributing to platform architecture and design decisions, and providing technical direction, guidance and mentoring to developers and other technical team members.

The role can be primarily based at either City or Mawson Lakes campus, with flexible working-from-home arrangements available in accordance with University policy.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

This role forms part of the IT Research Enablement & Digital Business, Enterprise Service Management team within the Information Technology Function and is aligned to the Corporate Portfolio within the University.

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

This role is perfect for someone who combines strong hands on ServiceNow development and platform engineering expertise with curiosity and a drive to continuously improve. You’ll be comfortable developing, configuring, integrating and troubleshooting solutions yourself while also contributing to technical design and supporting others. Experience with AI, intelligent automation and applying AI capabilities to improve service delivery and user experience is highly regarded, together with strong problem solving, communication and collaboration skills.

Learn more about our people, what we stand for and what we offer at Careers at AU .

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Ability to translate complex business requirements into innovative, secure and maintainable ServiceNow solutions, with strong experience in workflow automation and enterprise integrations. Experience applying AI, intelligent automation or ServiceNow AI capabilities to improve service delivery and user experience will be highly regarded.
• Senior technical leadership experience within a ServiceNow environment, including providing technical direction and mentoring to developers, leading or contributing to solution and architecture decisions, undertaking technical and design reviews, resolving complex platform issues, and working collaboratively with business stakeholders, architects, technical teams and vendors.

Ourcommitment to inclusionand diversity

We are committed to fostering a culture of inclusion where diversity iscelebratedand everyone feels respected and valued.Adelaide University, Tirkangkaku isanequal opportunityemployer,committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. Westrongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of allages,genders,cultural backgrounds, sexual orientations, andgender identities. We are committed to supporting flexible workingarrangementsand providing reasonable adjustments throughout the recruitment process.

For further information about this opportunity, please contact (quoting reference number 493618):

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.