Senior SIL & Drop-In Service Delivery Manager

The SIL Company; Hawkesbury; On-site; AUD 90,000 - 130,000; Full time

Job summary

The SIL Company is seeking a Home & Living Service Delivery Manager to oversee day-to-day operations of Supported Independent Living (SIL) homes and Drop-In Services, ensuring participant supports are delivered safely, effectively, and in line with NDIS Practice Standards.

You will be accountable for participant outcomes, workforce management, ROC, operational consistency, on-call support, and financial sustainability, while engaging with families and allied health professionals to maintain

Qualifications

• Diploma in Disability or equivalent.
• Experience in SIL/NDIS services.
• NDIS Worker Screening Check.
• WWCC.
• Driver Licence.
• Leadership and workforce management capability.
• Risk and compliance management expertise.
• Financial and operational oversight skills.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Oversee day-to-day operations and service delivery of SIL homes and Drop-In Services.
• Ensure participant goals, rights, and safety are prioritised.
• Oversee NDIS care plans, incident reports, and documentation.
• Act as main contact for families and allied health.
• Ensure consistent person-centred support.
• Maintain operational consistency and WHS compliance.
• Oversee staffing, rosters, and workflow efficiency.
• Ensure timely escalation of risks and incidents.
• Manage NDIS reporting including restrictive practices.
• Implement corrective actions.
• Maintain structured handover systems and ensure communication across teams.

Skills

Leadership

Workforce management

NDIS knowledge

Risk management

Budget oversight

Communication

Stakeholder engagement

Education

Diploma in Disability

Job description

The SIL Company is seeking a Home & Living Service Delivery Manager to oversee day-to-day operations of Supported Independent Living (SIL) homes and Drop-In Services, ensuring participant supports are delivered safely, effectively, and in line with NDIS Practice Standards.

You will be accountable for participant outcomes, workforce management, ROC, operational consistency, on-call support, and financial sustainability, while engaging with families and allied health professionals to maintain