Senior ServiceNow Platform Architect & Hands-On Leader

Talent; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Talent in Sydney is seeking a Senior ServiceNow Engineer to act as a key technical authority for a large, global ServiceNow environment. You will combine platform depth with solution architecture, technical leadership and hands-on problem solving to shape how ServiceNow is designed, built and operated across the organisation.

You’ll be close to the technology, collaborating with engineers, product teams and stakeholders to deliver practical solutions, mentor engineers and drive the platform

Qualifications

• 8+ years of experience with ITSM or related platforms.
• 5+ years hands-on ServiceNow experience.
• Experience in architecture or technical leadership for ServiceNow.
• Knowledge of integrations, APIs, security and monitoring.
• Experience working with large, distributed teams.
• Understanding of security, scalability and governance.

Responsibilities

• Provide senior technical leadership and architecture across the ServiceNow platform.
• Define platform architecture, technical standards, reusable patterns and engineering guardrails.
• Work directly with product and business teams to understand requirements and determine the best technical approach.
• Remain hands on, solving complex problems and supporting engineers when needed.
• Guide architecture across integrations, security, performance, CMDB, data models and platform design.
• Help shape the technical roadmap, including integrations and platform improvements.
• Act as an escalation point for complex ServiceNow issues and support root cause analysis.
• Mentor engineers and raise technical capability across a distributed global team.
• Provide technical leadership across complex initiatives from design through testing, release and handover.

Skills

ServiceNow

Architecture

Technical leadership

Problem solving

Education

Bachelor's degree or equivalent

Tools

CSA Certification

CIS Certification

Job description

Talent in Sydney is seeking a Senior ServiceNow Engineer to act as a key technical authority for a large, global ServiceNow environment. You will combine platform depth with solution architecture, technical leadership and hands-on problem solving to shape how ServiceNow is designed, built and operated across the organisation.

You’ll be close to the technology, collaborating with engineers, product teams and stakeholders to deliver practical solutions, mentor engineers and drive the platform