Lead ServiceNow Architect | Hybrid, Enterprise Solutions

Virgin Australia; City of Brisbane; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Discount flights

Flexible hybrid working

Wellbeing support & services

Dress for Your Day

Travel-related discounts

Job summary

Virgin Australia is seeking a Lead Architect – ServiceNow to join our IT team in a hybrid Brisbane/Sydney role. You will be the technical authority for our ServiceNow platform, shaping design, integration and evolution across the enterprise while collaborating with engineering, security, product and delivery teams.

You’ll provide hands-on architectural leadership, assess solutions, and translate complex technology considerations into clear business recommendations for senior stakeholders.

Qualifications

• At least five years of senior ServiceNow experience with solution design or architecture responsibilities.
• Deep technical knowledge of ServiceNow is essential for the role.
• Experience with the Atlassian suite, particularly Jira and Confluence, is highly regarded.
• Experience assessing complex designs, integrations, configurations and technical proposals.
• Strong software/platform engineering fundamentals spanning design quality, testing, security, reliability, production support and technical debt.
• The ability to challenge a proposed approach and negotiate the right technical outcome based on business and technology needs.
• Ability to translate complex technical concepts into clear recommendations for non-technical stakeholders and senior leaders.

Responsibilities

• Provide technical leadership and design oversight across the ServiceNow environment, with exposure to the broader Atlassian ecosystem.
• Assess proposed solutions, integrations, access, configurations and enhancements for technical feasibility and alignment.
• Produce detailed technical designs and guide implementation from design through build, testing, deployment and support.
• Establish and champion strong engineering practices across testing, documentation, automation, reliability and maintainability.
• Identify and manage technical debt, dependencies, platform risks and operational constraints.
• Partner with internal teams and vendors to resolve complex technical issues and remove delivery blockers.
• Translate technical risks and options into clear recommendations for senior stakeholders.

Skills

ServiceNow

Architectural design

Jira & Confluence

Tools

Jira

Confluence

Job description

Virgin Australia is seeking a Lead Architect – ServiceNow to join our IT team in a hybrid Brisbane/Sydney role. You will be the technical authority for our ServiceNow platform, shaping design, integration and evolution across the enterprise while collaborating with engineering, security, product and delivery teams.

You’ll provide hands-on architectural leadership, assess solutions, and translate complex technology considerations into clear business recommendations for senior stakeholders.