Senior ServiceNow Architect – Scalable Secure SaaS

Accenture; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Job summary

Accenture in Melbourne is seeking a ServiceNow Architect to design scalable and secure SaaS solutions aligned with enterprise architecture. You will apply SaaS principles like multi-tenancy and modularity, define customization limits, and guide platform use to ensure performance and maintainability.

You will be a subject matter expert with deep ServiceNow knowledge, collaborating with multiple teams, and mentoring others while driving architectural decisions and delivering across domains.

Qualifications

• Extensive experience; typically 10+ years in relevant roles.
• Ability to lead and influence multiple teams and offshore resources.
• Strong attention to data quality and enterprise architecture alignment.

Responsibilities

• Provide strategic guidance on SaaS architecture for scalability and security.
• Collaborate with cross-functional teams to align decisions with business goals.
• Lead evaluation and adoption of new technologies to improve modularity.
• Drive continuous performance improvements through analysis and optimization.
• Mentor team members to foster innovation and quality.

Skills

ServiceNow

AI & Data Solution Architecture

Leadership

Mentoring

Tools

Flow Designer

CMDB

Integration Hub

Virtual Agent

Job description

Accenture in Melbourne is seeking a ServiceNow Architect to design scalable and secure SaaS solutions aligned with enterprise architecture. You will apply SaaS principles like multi-tenancy and modularity, define customization limits, and guide platform use to ensure performance and maintainability.

You will be a subject matter expert with deep ServiceNow knowledge, collaborating with multiple teams, and mentoring others while driving architectural decisions and delivering across domains.