Senior ServiceNow Architect: IRM & Governance

Profectus; Canberra; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Profectus is seeking experienced Senior ServiceNow Developers to support a government agency in Canberra, delivering and improving ServiceNow capability. You will lead design and build activities, working with business owners and technical teams to turn requirements into governed, scalable solutions.

The role covers configuration, integration, automation and reporting across the platform, with emphasis on extending governance, risk and compliance.

Qualifications

• Demonstrated experience developing, configuring and maintaining ServiceNow applications and integrations following recognised standards and best practice.
• Holds a ServiceNow Certified System Administrator certification and multiple Implementation Specialist certifications.
• Experience delivering ServiceNow outcomes in large, complex organisations and regulated environments.
• Excellent communication skills to translate technical concepts to non-technical stakeholders.

Responsibilities

• Lead end-to-end design, configuration, implementation and optimisation of ServiceNow solutions across the platform.
• Develop workflows, data models, integrations, dashboards, reporting and automation to meet business outcomes.
• Contribute to design and rollout of IRM product aligned to governance, risk, compliance and assurance objectives.
• Engage with stakeholders to gather requirements and define target operating models.
• Provide technical leadership and best-practice guidance, emphasising out-of-the-box solutions.
• Build and maintain integrations between ServiceNow and other agency systems.
• Produce design documents, operating procedures and knowledge transfer materials.
• Apply development standards including code review, testing and release management.
• Support transition to internal agency support teams and troubleshoot complex issues.

Skills

ServiceNow development

ServiceNow configuration

ServiceNow integrations

CI/CD

Agile delivery

Governance risk compliance

Documentation

Stakeholder communication

Platform administration

Security clearance coordination

Education

ServiceNow Certified System Administrator

ServiceNow Mainline Certifications (Implementation Specialist) IT Service Management

ServiceNow Mainline Certifications (Implementation Specialist) Customer Service Management

ServiceNow Mainline Certifications (Implementation Specialist) Data Foundations (CMDB/SDM)

ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RC)

Job description

Profectus is seeking experienced Senior ServiceNow Developers to support a government agency in Canberra, delivering and improving ServiceNow capability. You will lead design and build activities, working with business owners and technical teams to turn requirements into governed, scalable solutions.

The role covers configuration, integration, automation and reporting across the platform, with emphasis on extending governance, risk and compliance.