Senior ServiceNow Architect — Hybrid, Growth & Impact

EPI-USE Australia; Sydney; Presencial; AUD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

ServiceNow certifications including CT

CTA pathway

Descripción de la vacante

Group Elephant is seeking an experienced ServiceNow Architect to shape its growing practice in Australia. You will lead end‑to‑end ServiceNow design, drive integration strategies and mentor delivery teams across ITSM, ITOM, HRSD and CSM.

You will engage senior stakeholders, translate complex challenges into practical roadmaps, and expand business through pre‑sales activities while representing Group Elephant at key events.

Formación

• 8+ years of experience with ServiceNow, including at least 3 years in a Solution Architect or Technical Lead role.
• Extensive knowledge of the Now Platform, with experience across ITSM, ITOM, HRSD and CSM.
• Strong integration design experience, including REST APIs, IntegrationHub and MID Server.
• Proven ability to lead discovery workshops, facilitate solution design discussions and advise senior client stakeholders.
• Experience contributing to business development, pre-sales activities, solution proposals or account growth.
• Must hold full Australian working rights and be willing to relocate to Brisbane or Sydney.

Responsabilidades

• Own end-to-end design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and the wider Now Platform.
• Set platform standards, governance and design authority so instances stay upgradeable and secure.
• Design integrations with SAP, SuccessFactors and other enterprise systems using IntegrationHub, REST and MID Server.
• Guide clients on Now Assist, AI agents and automation, and where they deliver real value.
• Review build quality and coach developers and consultants on best practice.
• Lead discovery workshops, design sessions and steering meetings with senior stakeholders.
• Translate business problems into clear roadmaps, options and recommendations.
• Act as the trusted technical advisor on key accounts, building long‑term relationships.
• Present confidently to executives, IT leaders and procurement teams.
• Find and shape new opportunities with existing clients, working closely with account managers.
• Lead the solution side of pre‑sales: scoping, estimates, demos and proposal responses.
• Help build repeatable offerings, accelerators and delivery methods.
• Mentor team members and help recruit future talent.
• Represent Group Elephant at ServiceNow partner and community events.

Conocimientos

ServiceNow

Solution Architect

Technical Lead

REST APIs

IntegrationHub

MID Server

Stakeholder management

Communication

Pre-sales

Enterprise IT

Herramientas

Now Platform

MID Server

Now Assist

Generative AI

Descripción del empleo

Group Elephant is seeking an experienced ServiceNow Architect to shape its growing practice in Australia. You will lead end‑to‑end ServiceNow design, drive integration strategies and mentor delivery teams across ITSM, ITOM, HRSD and CSM.

You will engage senior stakeholders, translate complex challenges into practical roadmaps, and expand business through pre‑sales activities while representing Group Elephant at key events.