Enterprise ServiceNow Architect & Strategy Lead

Whizdom; Australia; On-site; AUD 180,000 - 240,000; Full time

Job summary

Whizdom in Australia is seeking a Senior ServiceNow Solution Architect to lead architecture on large transformation programs. You will shape platform strategy and target architecture for enterprise clients, present to senior stakeholders with confidence, and own the technical integrity of multi-product engagements end to end.

You will mentor architects and developers, champion AI and automation within the ServiceNow ecosystem, and collaborate with partners and client stakeholders to drive

Qualifications

• 8+ years of ServiceNow architecture and consulting experience across enterprise transformation programs.
• Strong consulting and governance skills with credibility at executive level.
• Hands-on platform depth to validate designs and guide developers, not just review slides.

Responsibilities

• Serve as the lead architecture authority across complex ServiceNow engagements.
• Define platform strategy, target architecture, governance models and technology roadmaps.
• Design enterprise-scale solutions across ITSM, ITOM, ITAM, HRSD, CSM, SPM, SecOps, Discovery and AI capabilities.
• Own instance strategy, domain separation, scalability and platform health.
• Architect secure, maintainable integrations using APIs and event-driven patterns.
• Lead architecture governance boards and validation across the engagement lifecycle.
• Assess technical risk and guide platform modernization to deliver measurable business value.

Skills

ServiceNow architecture

Stakeholder management

Enterprise transformation

Mentorship

Tools

APIs

Middleware

Event-driven

Job description

Whizdom in Australia is seeking a Senior ServiceNow Solution Architect to lead architecture on large transformation programs. You will shape platform strategy and target architecture for enterprise clients, present to senior stakeholders with confidence, and own the technical integrity of multi-product engagements end to end.

You will mentor architects and developers, champion AI and automation within the ServiceNow ecosystem, and collaborate with partners and client stakeholders to drive