Field Service Technician (Electrical)

Programmed; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Programmed is seeking an experienced Field Service Technician to join our growing field service team in Mackay. This hands-on role services, maintains, and repairs a diverse range of commercial equipment at customer sites, aiming for first-visit restoration of operation.

You will deliver reliable equipment performance, strong customer service, and quality repairs while working across air curtain coolers, vending machines, coffee machines, and related systems.

Qualifications

• Trade qualification in electrical or refrigeration required.
• Proven experience in field service or equipment maintenance.
• Strong fault-finding and diagnostic abilities.
• Excellent communication and customer service skills.
• Proficiency with basic computer systems and service management tools.

Responsibilities

• Service and maintain a portfolio of commercial equipment in the field.
• Provide high level customer service and build strong relationships.
• Complete preventative maintenance within required timeframes.
• Diagnose and repair equipment with first-time-fix focus.
• Complete QA and preventative maintenance activities.
• Support project and installation work as required.
• Feedback to service team to identify process improvements.
• Manage parts to support efficient repairs.
• Follow safety procedures and company standards.
• Accurately use IT and service management systems.
• Contribute to the wider field service team.
• Maintain and develop your technical knowledge and skills.

Skills

Troubleshooting skills

Customer service

Communication skills

Computer and systems skills

Independent worker

Education

Electrical or Refrigeration Trade Qualification

Job description

We’re looking for an experienced Field Service Technician to join a growing field service team. This is a hands-on role responsible for servicing, maintaining, and repairing a diverse range of commercial equipment at customer sites.

You’ll play an important role in delivering reliable equipment performance, excellent customer service, and quality repairs — ideally getting equipment back up and running on the first visit.

This is a great opportunity for a skilled technician looking for a varied field-based role with exposure to a broad range of commercial equipment.

If you’re technically minded, customer-focused and take pride in getting the job done right, we’d like to hear from you.

What you’ll do

• Service and maintain a portfolio of commercial equipment in the field.
• Provide a high level of customer service and build strong relationships with customers.
• Complete preventative maintenance within required timeframes.
• Diagnose and repair equipment, with a focus on first-time-fix outcomes.
• Complete quality assurance and preventative maintenance activities.
• Support project and installation work as required.
• Provide feedback to the service team to identify opportunities for process improvement.
• Manage parts effectively to support efficient repairs.
• Follow workplace safety procedures, service processes and company standards.
• Accurately use relevant IT and service management systems.
• Contribute positively to the wider field service team.
• Maintain and develop your technical knowledge and skills.

Equipment you may work with:

The role will involve servicing a range of commercial equipment, potentially including:

• Air curtain coolers
• Vending machines
• Commercial coffee machines
• Connected/refrigeration technology

About you

You’ll be a technically capable, customer-focused technician who takes pride in delivering quality workmanship.

Ideally, you’ll have:

• An Electrical or Refrigeration Trade Qualification.
• Experience in field service, equipment maintenance or a similar technical environment.
• Strong electrical and/or refrigeration knowledge.
• Excellent fault-finding and troubleshooting skills.
• Experience with beverage dispensing, vending, refrigeration, frozen beverage or coffee equipment is highly desirable.
• Knowledge of parts management and inventory processes.
• A strong understanding of Workplace Health & Safety.
• Good computer and systems skills.
• The ability to work independently while contributing effectively to a team.
• Excellent communication and customer service skills.
• A commitment to completing work safely, efficiently and to a high standard.