Senior Service Support Officer — Veteran Services Admin

Indigeco Pty Ltd; Maroochydore; On-site; AUD 107,000 - 114,000; Full time

Benefits offered by this job

Competitive hourly rate

12-month contract with extension

Maroochydore location

Meaningful role supporting veterans

Flexible arrangement

Job summary

Indigeco is recruiting an APS4 Senior Service Support Officer for our Commonwealth Government client based in Maroochydore. This is a 12 month labour hire contract supporting a national mental health and wellbeing service for veterans, Defence service members and their families.

This role provides frontline customer service, telephony, reception and administrative support within a multidisciplinary service delivery environment.

Qualifications

• Baseline security clearance is mandatory.
• Australian citizenship is required for APS labour hire.
• Ability to complete Nationally Coordinated Criminal History Check.
• Working with Vulnerable People registration or Working with Children Check (or ability to obtain).
• Experience in administration, customer service, reception, telephony or service support.
• Strong communication skills to support clients and stakeholders respectfully and professionally.
• Confidence using multiple ICT systems to manage records and support service delivery.

Responsibilities

• Undertake frontline telephony duties and manage initial client and stakeholder contact.
• Provide front-of-house, reception and administrative support across service delivery streams.
• Use multiple ICT systems to manage client information and support service delivery requirements.
• Support queue management, telephony schedules, service standards and process queries.
• Maintain accurate data entry and records in line with required procedures.
• Participate in scheduled learning, development and coaching activities.
• Provide administrative training assistance and work with a remote administrative team.

Skills

Frontline customer service

Telephony

Reception

Administrative support

Communication skills

Client and stakeholder liaison

Job description

Indigeco is recruiting an APS4 Senior Service Support Officer for our Commonwealth Government client based in Maroochydore. This is a 12 month labour hire contract supporting a national mental health and wellbeing service for veterans, Defence service members and their families.

This role provides frontline customer service, telephony, reception and administrative support within a multidisciplinary service delivery environment.